Rocketlane Overview – The Good and Unhealthy for 2023

Rocketlane is an early-stage B2B tech firm specializing in buyer onboarding {and professional} providers automation (PSA). The corporate is already making waves within the saturated software-as-a-service (SaaS) area, having raised $18 million in Collection A funding simply two years after inception. The platform guarantees to unify divergent buyer onboarding and implementation processes like undertaking administration, doc collaboration, communication, and useful resource administration underneath one roof. 

Rocketlane In comparison with The Greatest Venture Administration Software program

Rocketlane didn’t make our listing of the perfect undertaking administration software program just because it’s an onboarding platform with undertaking administration capabilities, not like the purpose-built PM software program on our listing. Beneath you’ll discover our Golden Eggs, our favourite undertaking administration software program: 

Monday.com is our favourite undertaking administration platform for its unimaginable customization, built-in buyer relationship administration (CRM) capabilities, and highly effective reporting and analytics. Attempt Monday.com free for 14 days with no dedication required. 

ClickUp provides real-time collaboration, proofing, a number of assignees, time monitoring, and every thing that you must handle a distributed group. Pay yearly and save as much as 45% on any ClickUp plan. 

Smartsheet delivers glorious undertaking administration capabilities like a number of views, real-time reporting, dashboards, and automatic workflows in a well-known spreadsheet-centric interface. Attempt Smartsheet risk-free with the 30-day free trial.  

Rocketlane: The Good and the Unhealthy 

A great undertaking administration software successfully solves your most important ache factors. You can even count on to make a couple of tradeoffs since there’s no such factor as good software program. Let’s have a look at the perfect of Rocketlane and the place the software program may enhance. 

What Rocketlane Is Good At 

One of the best factor about Rocketlane is it’s a purpose-built buyer onboarding software program with every thing that you must create a seamless, clear, and collaborative buyer expertise. The software program additionally offers interactive paperwork for info sharing and built-in templates for smoother workflows. Lastly, Rocketlane integrates native time monitoring, undertaking administration, and useful resource planning capabilities. 

Incredible buyer onboarding: Most PM software program is constructed for inside groups with a couple of buyer onboarding options added. Rocketlane is purpose-built to boost the client expertise. Buyer-facing groups will love the devoted portal the place purchasers can monitor essential info like undertaking dates, standing updates, completion percentages, and billable hours. 

Naturally, Rocketlane additionally helps inside collaboration. You may create personal areas to share paperwork and knowledge solely along with your group. You can even share content material in a number of methods, together with embedding URLs, utilizing predesigned doc templates, and drafting shared paperwork from scratch. 

Strong native paperwork: Rocketlane paperwork supply typical formatting traits like heading types, formatted textual content, font colours, and lists. Nonetheless, the paperwork additionally allow you to add customized components like duties, checklists, tables, and a personal textual content part inside a shared doc. 

You can even freeze a doc to create an uneditable read-only model. All paperwork embody built-in chat and remark sections for higher collaboration. 

Constructed-in templates: Rocketlane provides pre-made, customizable templates for each step of the client onboarding course of. You’ll discover templates for sales-to-success handoffs, kickoff conferences, Assertion of Work (SOW) paperwork, useful resource planning and monitoring, undertaking communication planning, and undertaking supply. You can even create templates from scratch and save them for future use. 

You may customise the built-in templates to match your onboarding course of, which helps create a streamlined and repeatable onboarding journey. The templates have three views to fit your knowledge visualization desire: listing, timeline, and dynamic.

Native time monitoring: Most undertaking administration software program solely supply time monitoring options with costlier plans or as an add-on offered individually. Rocketlane offers time monitoring with all plans, together with the most affordable tier, and its superior timesheets let staff log time precisely. 

Customers may specify billable and non-billable hours and submit timesheets for approval. Different timesheet options embody monitoring a number of duties or actions concurrently, assigning approvers, setting reminders to fill timesheets, and producing reviews. 

Important PM capabilities: Rocketlane is technically an onboarding software. Nonetheless, the software program additionally delivers the important undertaking administration options that you must keep on prime of progress. For instance, every undertaking section in Rocketlane has duties. 

Every job has fields for important info like descriptions, particulars, checklists, and templates. You can even carry out PM-oriented actions throughout the job, together with including subtasks, attaching recordsdata, setting begin and finish dates, assigning group members, defining job dependencies, and including feedback. 

Seamless useful resource planning: Rocketlane’s undertaking timeline offers immediate perception into your group’s bandwidth. You may view who is offered to tackle new work and who is perhaps overloaded. Every group member has a timeline bar with a proportion worth of their present allocation, corresponding to 30% bandwidth. A “discover availability” characteristic suggests folks based mostly on their roles and present workload. 

The software program additionally has a helpful placeholder characteristic should you’re uncertain about your group’s bandwidth in the course of the undertaking planning section. You may assign the duty to a fictitious group member, full with undertaking availability and experience necessities. Then, simply switch the duty to the related group member on the applicable time. It’s a helpful characteristic for planning if you don’t have all the data and assets but. 

What Rocketlane Is Missing 

Rocketlane must catch up in a couple of areas. It’s a comparatively costly answer primarily concentrating on mid-market to enterprise-size companies. The software program lacks native billing and invoicing and provides restricted native integrations moreover Zapier. It additionally has a small person neighborhood should you want someplace to show for Rocketlane-related ideas, recommendation, and knowledge. Let’s have a look at these in additional element.

Costly for startups: Rocketlane could also be expensive for solopreneurs, startups, and companies within the progress stage. The platform doesn’t supply a free-forever plan for private tasks or freelance work, and Rocketlane’s least expensive plan is costlier than most of its opponents. 

For instance, Monday.com, ClickUp, and Smartsheet have entry-level plans that value $8, $5, and $9.99 per person monthly, respectively, in comparison with Rocketlane’s $19 per person monthly for his or her lowest-priced tier. Rocketlane additionally has a five-seat minimal, so it’s a minimum of $95 month-to-month to begin, no matter your group measurement.  

Lacks native billing and invoicing: Many firms desire to unify undertaking administration and accounting. Rocketlane already provides native time monitoring, so billing and invoicing aren’t a farfetched ask. Sadly, you’ll want separate accounting software program and cope with context switching and attainable accounting delays. 

Venture administration software program missing billing and invoicing isn’t uncommon. Nonetheless, opponents like Monday.com created add-on accounting choices. With Rocketlane, you’ll have to combine with a third-party billing app. 

Restricted native integrations: Rocketlane has a brief listing of native integrations, which incorporates Slack, Salesforce, and Jira. Fortuitously, the software program helps Zapier integration to entry greater than 5000 apps. The one draw back is paying additional to attach along with your favourite software program stack, as Zapier is a further subscription-based value. This can be a deal-breaker should you want your PM software program to work seamlessly along with your current tech stack.

Restricted job views: Rocketlane provides fundamental knowledge visualization, together with Gantt charts, Kanban boards, and lists. You’ll miss out on calendar view, bar, Pareto, circulation, and burn-up charts, amongst different methods of visualizing your knowledge. Some PM software program even offers customized views, which you don’t get with Rocketlane. 

Comparatively new platform: Rocketlane is an thrilling new SaaS service and the brainchild of three former Freshworks executives. The corporate has additionally been featured positively in a number of notable publications, together with the 2022 Gartner Cool Vendor report, The Financial Occasions, and Forbes. Nonetheless, the software program hasn’t been tried, examined, and up to date for a few years in comparison with established undertaking administration options. 

Rocketlane additionally has a small person neighborhood in comparison with extra established options. These communities assist discover particular and detailed details about the software program and resolve points. You’ll have to rely primarily on the Rocketlane information base for troubleshooting and different important person info. 

Rocketlane Choices and Pricing 

Rocketlane shares a pricing construction much like most software program the place there’s just one product. On this case, the product is the onboarding software program. You then select from a number of pricing ranges relying on the options you want. 

All plans assist limitless tasks. Additionally, you solely pay on your group members and might add limitless buyer members free of charge on any plan.  

Rocketlane costs begin at $19 per person monthly for the entry-level plan should you select an annual subscription. It’s $29 per person monthly for month-to-month funds. With annual billing, it can save you a minimum of $10 per person monthly on any plan. 

The entry-level plan known as Necessities. It packs every thing you want for inside and customer-facing tasks. The principle options embody a branded buyer portal, buyer login by way of the magic hyperlink, standing updates, undertaking chat, job views, timesheets, and time-tracking reviews. 

The Necessities plan is an effective alternative for freelancers or small companies centered on bettering current purchasers’ buyer expertise. As an example, the client can log into their portal to watch the undertaking’s progress. Equally, Rocketlane’s templates can help you create a constant and repeatable buyer expertise. 

You may take pleasure in a less-generic onboarding expertise with the Normal plan for $49 per person monthly, billed yearly. You get extra customization options to personalize the client expertise, together with customized job statuses, types, charts, playing cards, standing replace templates, annotations and proofing, and customized domains. 

This tier additionally reveals extra productivity-oriented options, together with undertaking baselines, efficiency reviews, a number of dashboards, kind automation, and other people efficiency reviews. It’s a terrific plan to empower your group to supply the perfect buyer expertise. 

Subsequent, the Premium plan allows you to handle giant groups successfully for $69 per person monthly, billed yearly. You get premium options like skill-based resourcing, useful resource administration, utilization monitoring, operations perception report, group member fields, and auto-publish standing updates. It’s a terrific answer for giant organizations managing giant groups throughout a number of tasks and portfolios. 

Lastly, the Enterprise plan prices $99 per person monthly, billed yearly. It’s nice for enterprises keen to put money into harnessing the software program’s full energy. Along with all different options, this plan provides premium assist, customized onboarding, and coaching on your staff and prospects. 

It’s troublesome to find out whether or not Rocketlane provides glorious worth for the cash in comparison with different undertaking administration software program. Certain, Rocketlane shares many options with stand-alone undertaking administration instruments. Nonetheless, the software program is primarily designed to unravel particular buyer onboarding and implementation challenges like customers dropping off earlier than the activation level, prospects not using key options, or extreme assist requests. 

The extra applicable query is how a lot you’re keen to pay to streamline your implementation and onboarding tasks. Rocketlane simply replaces many disparate instruments you already use throughout onboarding, together with doc administration platforms, group chat, spreadsheets, and time-tracking software program. Because of this, many customers will discover it value it. 

Rocketlane in Abstract 

You want the right context to understand what Rocketlane can do for you. The software program isn’t strictly a undertaking administration software, which you’ll be able to inform from its restricted undertaking views, lacking invoicing and billing options, and restricted native integrations. However as standalone onboarding software program, Rocketlane covers all of the bases for an distinctive buyer onboarding course of. 

You get branded consumer portals, timesheets, time-tracking reviews, buyer approvals, and proofing. Furthermore, Rocketlane sports activities superior productiveness administration options that rival the perfect stand-alone undertaking administration options. Add communication, doc collaboration, and useful resource administration options, and Rocketlane simply replaces half a dozen instruments in your present software program stack. Some customers might profit from a full-fledged undertaking administration answer. Monday.com is the most suitable choice for most individuals, whereas ClickUp is a best choice for managing distant groups. Smartsheet is the go-to answer for versatile workflows. Our overview publish covers these and extra choices for the greatest undertaking administration software program.