Rightpoint, a Genpact Firm, Introduces ‘Whole Expertise’ Strategy to Assist Enterprises Meet AI’s Fast Adoption and Different Altering Market Dynamics

Rightpoint leverages deep understanding of buyer, worker, and product experiences to assist rework how folks, expertise, and enterprise work together

CHICAGO, IL – Rightpoint, a worldwide expertise chief and Genpact firm, has launched a brand new strategy to assist its purchasers navigate ever-evolving market dynamics, together with the speedy adoption of synthetic intelligence (AI).

Expertise isn’t a single touchpoint, it’s a holistic journey that spans throughout the entrance, center, and again workplace, and all of the people who find themselves concerned in that journey. The explosion of generative AI (GenAI) is altering the panorama for the way organizations and their manufacturers will function. Whole Expertise acknowledges that buyer, worker, and product experiences are inextricably linked to total success. Organizations and types that leverage information insights, expertise excellence, and human interventions – and acknowledge how every side of expertise impacts the opposite – will drive aggressive benefit over the subsequent decade.

“Financial headwinds, the speedy adoption of AI, and a plethora of expertise and information selections, a altering labor market, all these challenges complicate the selections corporations should make, and the dangers are excessive for enterprise leaders,” mentioned Melissa O’Brien, Government Analysis Chief, HFS Analysis. “On prime of that, corporations should now serve a broad stakeholder ecosystem of consumers, workers, companions, suppliers, regulators, and so forth. They should work seamlessly with the massive ecosystem of communities they’re entwined with, and guarantee they meet every neighborhood’s values and expectations. Rightpoint’s strategy to Whole Expertise and being a part of Genpact helps enterprise leaders to judge and drive the expertise they want by the group, to ship with a view to create better alternatives for development and ROI.”

“From discussions with our purchasers, they’re in search of end-to-end experiences, constant by the entrance, center, and again workplace,” mentioned Ronald Shamah, Rightpoint’s Chief Government Officer. “The progress and adoption of GenAI has elevated each the urgency and alternative for an expertise led strategy. Specifically, the significance of the human expertise inside this tempo of change. We’ve got at all times believed every side of expertise impacts the opposite – you may’t ship an incredible buyer expertise with no nice worker expertise, or glorious product design. Rightpoint’s deep understanding of individuals, expertise and the measurement and ROI that enterprise desires to see means we’re effectively positioned to make Whole Expertise a actuality within the age of GenAI.”

Rightpoint has helped quite a few international manufacturers, similar to Cox Communications and Outrigger ship experiences that rework how folks work together with their enterprise.

“Growing a Whole Expertise all through your group makes good sense. Give workers the precise instruments, and they’ll ship a greater buyer expertise. Give them subpar instruments, and your buyer expertise will endure. We imagine that empowering our

workers with a sooner, extra highly effective, extra customized expertise will allow them to ship a extra environment friendly, responsive, and in the end worthwhile buyer expertise,” mentioned Jamie Stokes, Director Digital Communications, Cox Communications

“Outrigger’s journey with Rightpoint to embracing digital transformation has allowed us to seamlessly join with our company, personalize their experiences, and keep forward within the ever-evolving hospitality trade. We’re grateful for the collaboration with Rightpoint and Optimizely, which resulted in a state-of-the-art web site that delivers Outrigger’s iconic model positioning on-line whereas additionally enhancing our connectivity to expertise platforms,” mentioned Sean Dee, Government Vice President and Chief Industrial Officer, Outrigger.

Study extra about how Whole Expertise is remodeling how folks, expertise, and organizations work together, creating experiences that drive development and ship demonstrable outcomes at Rightpoint.com.

About Rightpoint

Rightpoint, a Genpact firm, is a worldwide expertise chief. Over 700 workers throughout 12 workplaces work with purchasers to drive development by delivering experiences that rework how folks, expertise and companies work together. We name this Whole Expertise. Our numerous groups lead with empathy, information and creativity—at all times in service of expertise. From whiteboard to roll-out, we assist our purchasers embed expertise throughout their operations from entrance to again workplace to speed up digital transformation by a human-centric lens. For extra info, go to rightpoint.com and join with us on LinkedIn, Twitter, Fb and Instagram.


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