The Full Information to Empathetic Advertising


Profitable empathetic advertising is about connecting your viewers and your model. That doesn’t imply simply throwing advertisements at your viewers. It means creating actually helpful property — content material that serves prospects’ wants and addresses their most important ache factors.

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Such a content material is way simpler to create when it is knowledgeable and pushed by empathy. While you put your self in your prospects’ sneakers, you possibly can extra simply acknowledge struggles and suppose critically about the perfect options.

Under, let’s go over why empathetic advertising is such a strong technique for companies of every type and sizes, suggestions for infusing extra empathy into your advertising, and some real-life examples of empathetic advertising in observe.

Desk of Contents


The Advantages of Empathetic Advertising

As Dr. Brené Brown notes, “Empathy is feeling with individuals.”

Displaying empathy in your advertising helps construct belief between your model and your prospects. And through a time when extra shoppers are dropping confidence in manufacturers, model belief is a serious win in the event you can obtain it.

A 2022 PwC survey discovered that solely 30% of shoppers have a excessive degree of belief in corporations.

If you may get on the opposite aspect, nevertheless, you could be in your approach to changing into one of many most trusted manufacturers by shoppers.

All it takes is a extra insightful perspective on the place your buyer is coming from, their wants, and the way your model might help them meet their targets.

Ideas for Empathetic Advertising

You already know you need to infuse extra empathy into your advertising, however how precisely are you able to try this? Listed below are the perfect tricks to bear in mind if you wish to be an empathetic marketer.

Put the shopper on the forefront.

Empathetic advertising begins and ends along with your buyer, so it solely is smart to place their desires and desires on the forefront.

Empathy is about understanding one thing from one other’s perspective by seeing one thing by means of their eyes. To empathize with prospects, think about their expertise along with your model. Take a look at your services or products from their viewpoint, and take into consideration every step they might take.

Higher but, you possibly can comply with real-life buyer journeys to see their actions when procuring in your web site or digesting your content material.

To actually perceive your prospects’ experiences along with your model, take time to dive into every step of their journey so you possibly can higher perceive what they might need or want throughout every stage.

Be open to suggestions.

Working in a vacuum is simple as a result of that’s how they’ve at all times been performed. However to really observe empathy in your advertising, you need to deliver your prospects into the planning facet so you possibly can hear instantly from them.

They’ll share what they need to see out of your model or what ought to be modified.

To gather suggestions out of your viewers, go on to the supply. Run a survey or host a spotlight group to be taught precisely what your prospects’ challenges are, what they want, and the way they view your model.

These insights might help you higher perceive how your services or products performs a job in serving to your prospects navigate their challenges or obtain their targets.

Your prospects will let you know if the messaging doesn’t land. Be open to shifting your strategy if that’s what it takes in your message to resonate.

All the time be listening.

Whilst you ought to at all times gather direct suggestions out of your prospects and viewers, gathering insights that they don’t personally share with you is important. Folks are typically extra sincere once they aren’t speaking on to a model or suppose the model gained’t see their feedback.

Take note of the general sentiment when your model is talked about on-line to see the final emotions in direction of your organization, whether or not optimistic or unfavorable.

Tune into your prospects’ conversations, the suggestions they’re sharing about their expertise, and their common sentiment about your model. You are able to do this by monitoring social media feedback, trying out critiques in your web site, or monitoring critiques on third-party websites.

Be real.

Understanding your viewers and their varied wants is important to empathetic advertising. The very last thing you need is to interrupt their belief. Being faux or placing on a persona is the quickest approach to do this.

Everytime you share content material or conduct outreach, be real in your strategy. Transparency goes a good distance in being genuine, so at all times lead with empathy in order for you your content material or messaging to resonate.

Present your buyer with the best content material.

After all the listening and empathizing you’ve performed, it could be a disgrace to not put that studying into observe. And but, some manufacturers proceed to share content material their viewers isn’t all for. That is the very last thing you need to do.

If you need your advertising strategy to resonate along with your prospects, delivering the content material you promised them is important.

After operating surveys or focus teams, discover how one can modify your product, messaging, or communication channels to raised meet the wants of your most loyal prospects.

Empathetic Advertising Examples

Now that you recognize what empathetic advertising is and methods to incorporate it into your technique, let’s stroll by means of eight manufacturers that nail empathetic content material advertising throughout varied media.


With the tagline, “Contemporary, handmade cosmetics,” LUSH is a magnificence model that’s all about pure merchandise.

As such, we see its radical transparency within the “How It’s Made video sequence, the place LUSH goes behind the scenes of a few of its hottest merchandise.

Every episode options precise LUSH staff within the “kitchen,” narrating how the merchandise are made. Lush visuals (pun meant) showcase simply how pure the components are.

You see mounds of recent fruits, tea infusions, and salt swirled collectively to turn out to be the product you recognize and love. It’s equal components attention-grabbing and academic.

Why This Works

LUSH prospects need to purchase magnificence merchandise which can be actually pure. They care about utilizing recent, natural, and ethically sourced components — therefore why the movies function colourful, close-up photographs of freshly-squeezed pineapple and jackfruit juices to drive that time residence.

Taking prospects contained in the manufacturing facility and displaying them each a part of the method — with a human face — assures them that they’ll devour these merchandise with peace of thoughts.


LinkedIn Expertise Options offers HR professionals the instruments they should enhance recruitment, worker engagement, and profession improvement practices inside their group.

LinkedIn Expertise creates useful content material on a devoted weblog to complement these instruments. The weblog presents suggestions that handle the challenges of the expertise trade. LinkedIn additionally develops studies providing deeper perception into totally different trade sectors, resembling this Office Studying Report.

Empathetic marketing — One of the graphs from a LinkedIn Talent report on Workplace Learning showing that 83% of organizations want to build a more people-centric culture while 81% of L&D departments are helping.

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Why This Works

One efficient empathy advertising tactic is schooling. LinkedIn desires to empower its viewers to do work and rent higher (and use its product to take action).

This report is only one device that gives its viewers deeper perception into the trade whereas positioning the model as a strong useful resource.

Via choices like this, prospects be taught that they’ll depend on LinkedIn as a trusted supply to information them in the best course, and LinkedIn can proceed to offer options by means of its product choices. It’s a win-win throughout.

The House Depot

The House Depot is a house and backyard provide retailer that caters to all forms of builders and DIY-ers — whether or not you’re a development employee constructing a gazebo or a homemaker experimenting with gardening.

In different phrases, their content material should cater to varied demographics.

House Depot is all about DIY, so its advertising focuses on what its provides might help you do.

This “The right way to Plant a Wildflower Backyard with Seeds” information teaches shoppers to develop their very own wildflower backyard utilizing seeds, widespread flower sorts to plant, and what provides they want. It even outlines the problem degree and estimated time to finish the mission.

Empathy in marketing example: The Home Depot offers a beginner’s guide to planting a wildflower garden on its website which showcases empathetic marketing in action.

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Why This Works

As one of many most trusted manufacturers by shoppers, House Depot is aware of its prospects depend on the shop to produce them with DIY instruments and navigate these hands-on initiatives — with slightly encouragement alongside the way in which.

This fast information delivers on these wants and evokes prospects to take motion.


We’ve seen nearly each twist on gum advertising: horny encounters, romantic trysts, and extra. Further is pushing previous that narrative.

The model realizes that gum is a seemingly mundane product, however its omnipresence means it’s there for a lot of of life’s little moments.

Therefore, the #ChewItBeforeYouDoIt marketing campaign is all about taking a second to chew a chunk of gum earlier than doing, saying, or performing throughout your every day life. Further means that doing so will be the distinction between an excellent second and an ungainly expertise.

n Instagram post from Extra Gum that says “hitting ‘reply all’ on an email” followed by the brand’s campaign tagline, “chew it before you do it.” This post is an example of using empathy in marketing.

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Why This Works

In some ways, gum is a product meant to reinforce intimacy, making your breath recent for extra closeness. In our techno-connected world, these on a regular basis moments of intimacy are sometimes neglected.

This marketing campaign pertains to common moments we’ve all skilled and factors out how one thing so simple as chewing gum could make a distinction in your day.


Microsoft presents a spread of merchandise from Azure to Microsoft 365. Many of those merchandise are typically utilized by builders to construct their very own platforms or instruments. To ensure these builders are supported, Microsoft created communities.

These communities assist builders join and be taught from each other and are organized into totally different product classes, resembling Microsoft 365 or gaming. Folks can tailor their expertise primarily based on what subjects they’re all for.

Empathetic marketing example — The landing page for Microsoft’s developer communities which houses several online communities for developers to connect and learn from one another.

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Why This Works

Builders are at all times in search of suggestions and methods for utilizing their go-to instruments, and whereas there are numerous digital channels from which to be taught, going straight to the supply is at all times an ideal possibility.

Via interactive communities, Microsoft ensures builders can get the help and coaching they should use its instruments and even join with others.


In a world the place Pinterest dominates, Michael’s chain of craft shops is making a play to seize its personal viewers by itself properties. The model offers craft tutorials and product options on a initiatives web page on its web site.

These initiatives supply step-by-step directions on creating varied crafts for newbies and superior crafters alike.

Every mission on the location additionally consists of hyperlinks to supplies you could want that may be present in Michael’s on-line retailer. If you need extra assist along with your craft, Michael’s even presents digital and in-store lessons for choose initiatives.

Craft store Michael’s shows empathy in its marketing with a projects page on its website that provides step-by-step instructions for DIY projects.

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Why This Works

Crafting is an thrilling passion, however not with out its personal frustrations. Offering helpful suggestions and hacks on methods to do issues higher by way of a free publication helps readers do extra of what they love with fewer complications.

Moreover, followers get to share their enthusiasm by means of social by utilizing the hashtag #MakeItWithMichaels, serving to Michael’s prolong its attain to an even bigger crafting viewers.


JetBlue is a model recognized for very good customer support and humor. At this level, we all know the place it flies and we all know its hook, so its advertising wants to increase past the providers supplied.

As such, JetBlue’s content material focuses extra on the world of flying and the experiences all of us have.

JetBlue is a model recognized for very good customer support and humor. At this level, we all know the place it flies and its hook, so its advertising wants to increase past the providers supplied.

As such, JetBlue’s content material focuses extra on the world of flying and the experiences all of us have.

JetBlue addresses each sort of buyer who could fly on its planes, from households to pets to kids. That’s one motive the airline launched JetBlue Jr., an academic video sequence for youths ages 7–10.

The movies go over all forms of aviation subjects, from vocabulary to physics, in an entertaining and digestible approach for youths to be taught.

Why This Works

In case you’re a guardian, you know the way a lot of an endeavor it may be to fly with kids.

Model advertising isn’t usually tailor-made to kids, so it’s refreshing to see JetBlue take into account all passengers and empathize with a guardian’s want to maintain their youngsters entertained whereas touring.

Girlfriend Collective

Girlfriend Collective is a sustainable clothes model. Whereas it has a faithful following, it’s at all times trying to find methods to extra deeply join with its viewers. The corporate’s electronic mail advertising channel is a implausible outlet for that.

Girlfriend Collective makes use of electronic mail to share new merchandise or upcoming launches. The model additionally typically makes use of a focused strategy to assist prospects make buying selections, sending extra customized emails.

One electronic mail from the model was extra private than most and confirmed deep empathy and understanding for its viewers.

Earlier than Mom’s Day, Girlfriend Collective despatched this electronic mail to prospects, permitting them to decide out of receiving Mom’s Day promos.

An email from Girlfriend Collective that gives customers the choice to opt out of upcoming emails that will feature Mother’s Day gift ideas, which is a great example of empathetic marketing.

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Why This Works

Holidays like Mom’s Day or Father’s Day will be emotional for many individuals for varied causes. Girlfriend Collective gave its viewers a option to decide out of seeing these doubtlessly triggering emails, which not many manufacturers take the chance to do.

This transfer demonstrates that Girlfriend Collective cares about its prospects and sees them as people.

Able to Attempt It?

Strategy the content material you search to create from a perspective that places others’ desires, wants, and goals earlier than your personal. That is the neatest approach to develop an viewers.

In doing so, you’re displaying individuals that you simply care about them as people, at the start. Folks need to work with (B2B) or help (B2C) folks that they like and corporations that they imagine “get” them.

You possibly can at all times speak about your model and what you’re peddling as soon as a connection and a relationship are established. However in the event you do issues proper, individuals can be drawn to you, and also you gained’t ever need to toot your personal horn.

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