The 8 Greatest Aircall Alternate options & Opponents in 2024

Aircall is a strong enterprise communication platform that’s notably helpful for small cloud-based name facilities. It’s versatile sufficient to assist inbound, outbound, and blended contact facilities alike—making it a viable choice for gross sales groups and buyer assist brokers. The platform shines for its interoperability–whereas it doesn’t include many options past superior calling, you may simply combine Aircall with different enterprise instruments, like CRMs, video conferencing instruments, prompt messaging options, scheduling platforms, and assist desk software program. 

It’s additionally notably simple to get began with Aircall, even for distant or hybrid groups. And also you’ll have the ability to supercharge your employees’s productiveness with native AI features, though this prices additional. 

The Greatest Aircall Alternate options and Opponents

Nextiva, Cloudtalk, and TalkDesk are the closest options to think about if you happen to don’t suppose Aircall is best for you.

Nextiva is our prime suggestion for many companies on the lookout for a telephone system or name middle answer. Its telephone system alone is a cheap various to full-blown contact middle software program, plus it comes with every little thing your crew wants to speak internally. Nextiva additionally has an omnichannel contact middle answer that allows you to join with prospects by telephone, textual content, e mail, social media, and extra. There’s limitless scalability, irrespective of the place you begin.

Cloudtalk is a strong entry-level name middle software program. It shines for its distinctive call-routing capabilities and reasonably priced value level, making it an ideal selection for smaller groups on tighter budgets. 

With TalkDesk, you might have a variety of various choices to select from relying on the kind of name middle you’re operating. It’s extremely customizable and helps omnichannel contact facilities throughout telephone, dwell chat, social media, SMS messaging, and e mail—plus it’s filled with AI-powered capabilities an almost infinite customization alternatives. 

Our Tackle Aircall

We advocate Aircall for companies with fewer than 100 name middle brokers. It’s extra reasonably priced than different contact middle software program, and each plan is filled with the options that your crew must succeed.

You’ll get limitless calling, interactive voice response (IVR), name queues, name routing, name recording, heat transfers, and enterprise texting on the most cost effective plan. Aircall additionally enables you to section your groups for various use circumstances or departments, like gross sales, assist, and billing. 

However what actually separates Aircall from its rivals is the best way it integrates and syncs so easily with different third-party instruments. Moderately than making an attempt to be one thing that it’s not, Aircall helps over 100 one-click integrations and gives API entry for groups that want one thing personalized. So whereas it doesn’t have built-in UCaaS options, a built-in CRM or helpdesk answer, Aircall’s robust concentrate on interoperability makes it simple to attach your favourite instruments and produce your whole buyer knowledge collectively in a single place. 

Simply know that Aircall will not be a unified communication suite—so that you’ll have to look elsewhere for issues like crew chat, digital faxing, and video conferencing. And whereas the entry-level plan has a gorgeous value level, the associated fee can simply double if you happen to improve or begin buying add-ons. 

Discuss with our in-depth Aircall evaluate to be taught extra about its execs, cons, options, and pricing. 

Aircall vs. Nextiva

Nextiva has a greater all-in-one enterprise telephone system than Aircall. For a decrease beginning value, Nextiva offers you limitless calling plus crew chat, limitless web fax, and video conferencing—none of which can be found from Aircall. 

Aircall’s platform is extra call-center-specific, with some superior calling options you received’t get from Nextiva’s telephone system. For instance, you’ll get entry to energy dialers, dwell monitoring, whisper, higher name distribution guidelines, and sensible routing at a cheaper price level than you’d with Nextiva. Aircall additionally has the sting in the case of integrations. 

That stated, Nextiva’s telephone system remains to be higher if you wish to have a UCaaS answer—and it’s greater than sufficient if you wish to arrange a digital name middle on a smaller scale with out breaking the financial institution. Aircall solely is sensible if you have already got different platforms in place for inside communication. 

Nextiva additionally shines over Aircall at scale. Past its enterprise telephone system, Nextiva additionally has a cloud-based omnichannel contact middle answer that’s appropriate for bigger organizations, offering telephone, social, SMS, chat, and e mail communication from a single display. Aircall is usually phone-based, and it doesn’t supply something like this. 

Learn our Nextiva evaluate to be taught extra. 

Aircall vs. Cloudtalk

Cloudtalk is extra of an entry-level contact middle answer. Whereas its Starter plan is definitely $5 cheaper than Aircall, we don’t advocate that plan as a result of it’s so fundamental.

Trying strictly on the subsequent two tiers, Aircall and Cloudtalk are basically the identical value. 

However one notable distinction between the 2 is the way you’re billed for outbound calls. Each suppliers supply limitless inside and inbound calls (excluding toll-free), however Aircall additionally offers you limitless calling all through the US and Canada. Cloudtalk prices outbound calls based mostly on utilization.

This inevitably means you’ll find yourself paying extra to make use of Cloudtalk, particularly for high-volume use. However Cloudtalk does have extra worldwide numbers than Aircall and it has actually robust call-routing capabilities for its low value level. 

Finally, Aircall simply appears to be a greater match for many companies. You’re getting over pre-built 100 integrations with Aircall whereas Cloudtalk has lower than 20. Past the worldwide numbers and superior call-routing choices, it’s robust to justify selecting Cloudtalk over Aircall for many companies. Aircall is the higher worth from nearly each angle. 

Try our Cloudtalk evaluate for a extra in-depth have a look at its strengths, options, pricing, and potential drawbacks. 

Aircall vs. TalkDesk

TalkDesk is extra superior than Aircall, and it’s a greater match for bigger organizations. Whereas Aircall is a superb choice for groups within the 3-99 vary, TalkDesk works greatest for corporations that want a telephone system for 100-999 customers. 

Along with its scalability, TalkDesk is rather more customizable than Aircall.

You’ll have a wider vary of deployment choices—good if you wish to run your contact middle by a hybrid or regional cloud. TalkDesk additionally has a greater enterprise-grade BYOC (carry your individual provider) answer, particularly helpful in international areas the place you couldn’t in any other case have an area presence. 

However all of those superior options and capabilities obtainable from TalkDesk come at a a lot larger value level. Plans vary from $85 to $145 per 30 days, whereas Aircall is within the $30 to $50 vary. 

For almost triple the associated fee, Aircall nonetheless has extra out-of-the-box integrations than TalkDesk. Though TalkDesk has stronger built-in AI capabilities—even once you think about Aircall’s AI add-on. 

In case you have a scaling crew with greater than 100 customers, check out our TalkDesk evaluate to see if it’s best for you. 

Aircall vs. Dialpad

Dialpad shines above different name facilities for its sturdy AI-powered capabilities. Your complete platform has built-in AI options that simply proceed getting extra superior at each tier.

Aircall has an AI add-on that features name transcriptions, summaries, and key subject recognition. However that is actually in its childish levels and nowhere near how Dialpad leverages AI. 

With Dialpad, you might have entry to options like real-time AI teaching suggestions throughout calls, dwell sentiment evaluation, AI-powered workflow automations, and a lot extra. These superior capabilities make Dialpad a greater match for bigger name facilities within the 100-999 person vary—though its contact middle plans are almost triple the price of Aircall.

It’s additionally value noting that Dialpad does have a fundamental enterprise telephone system and unified communication platform that’s separate from its name middle software program. These begin at simply $15 per person per 30 days, which is cheaper than Aircall, and comes with crew chat, SMS/MMS messaging, and limitless calling. 

Try our Dialpad evaluate and see our full checklist of Dialpad options to be taught extra. 

Aircall vs. OpenPhone

OpenPhone is an entry-level telephone system.

It’s an reasonably priced and fundamental choice for solo customers or groups of as much as 5 individuals. Aircall has a three-user minimal to get began, so OpenPhone is a strong various to think about if you happen to simply want one or two strains. 

Nonetheless, OpenPhone isn’t actually a whole name middle answer. It will get the job finished if you happen to simply want a enterprise telephone quantity, however its calling options are nearly non-existent. OpenPhone’s Starter plan doesn’t even allow you to place a caller on maintain or switch them to a teammate, which is clearly required for high-volume inbound name facilities. 

It’s additionally value mentioning that OpenPhone isn’t that less expensive than Aircall. Certain, its entry-level plan begins at $15 (in comparison with $30 for Aircall).

However if you happen to’re on a Marketing strategy for $23 simply to entry fundamental call-handling capabilities, it might make sense to pay the additional $7 for Aircall.

That stated, OpenPhone works rather well for small groups operating a text-based contact middle. You get limitless messaging, AI-powered message responses, auto replies, scheduled messages, and groups may even collaboratively reply to buyer texts inside a single thread. 

We break all of those options down in larger element in our OpenPhone evaluate.

Aircall vs. PhoneBurner

PhoneBurner is an influence dialer software program above all else, but it surely will also be utilized by name facilities to handle outbound campaigns at scale. You get limitless outbound minutes, built-in CRM, and superior name monitoring—all included with arguably probably the most superior energy dialer in the marketplace. 

However beginning at $127 per person per 30 days, PhoneBurner is dear.

Aircall’s energy dialer is accessible on the Skilled tier and better, which begins at simply $50 per person per 30 days. Whereas this dialer is probably not as superior as PhoneBurner, it nonetheless will get the job finished.

Plus, PhoneBurner doesn’t supply any inbound calling capabilities till you attain its costliest plan tier. You may run a blended contact middle that comes with an influence dialer for a 3rd of that value by going with Aircall. 

Learn our PhoneBurner evaluate to be taught extra about it.

Aircall vs. Zoom

Most of us know Zoom for its video conferencing capabilities. However Zoom lately got here out with a brand new name middle answer that begins at an interesting value for companies all in favour of providing omnichannel assist. 

For $69 per 30 days per agent, you may talk by way of telephone, video, dwell chat, and SMS. You additionally get real-time transcriptions and Zoom’s AI companion.

The subsequent tier, beginning at $99, additionally contains e mail, social media, WhatsApp, and computerized dialing. 

The largest draw back? It’s name middle answer is admittedly new and doesn’t but have a confirmed observe document. If that bothers you, you may take into account Zoom Cellphone for worldwide calling. You will get limitless calling to 19 nations and get limitless calling in one in all 48 nations when you have an workplace or excessive focus of shoppers in one other area. 

Aircall additionally gives customized bundles for worldwide calling. However these will find yourself costing you more cash than Zoom.

Try our Zoom evaluate to be taught extra. 

Aircall vs. RingCentral

RingCentral is without doubt one of the strongest enterprise communication platforms in the marketplace. Aircall basically gives only a single product.

However with RingCentral, you might have the choice to get a UCaaS enterprise telephone system, entry-level contact middle, or enterprise-level contact middle. That stated, RingCentral’s superior options and capabilities are sometimes too advanced for smaller groups.

So when you have lower than 100 name middle brokers, you’ll in all probability discover Aircall extra approachable.

Aircall can also be less expensive than RingCentral. Plus, Aircall has plans that include an influence dialer, whereas RingCentral prices additional for preview, predictive, and progressive dialing irrespective of the plan you’re on.

In a nutshell, RingCentral is extra superior and higher for bigger organizations. But it surely’s dearer. Smaller groups can get monetary savings and nonetheless be actually productive by utilizing Aircall. 

Discuss with our RingCentral evaluate for extra about its options, advantages, use circumstances, and pricing. 

Aircall Alternate options: The Ultimate Verdict

Aircall is a superb selection for smaller contact facilities with 3-99 brokers.

It’s reasonably priced and helps almost each integration you may think about to assist consolidate your wants underneath one roof. The calling options aren’t fairly as superior as others in the marketplace, however you continue to get limitless inbound and outbound calling at a manageable value level. 

Nextiva is extra versatile than Aircall, and it’s our prime suggestion for most individuals. Whether or not you want a enterprise telephone system or an omnichannel contact middle, Nextiva has you lined.

Talkdesk, Dialpad, and RingCentral are a greater match for name facilities with over 100 brokers. All three of those options have robust AI capabilities plus loads of totally different plans and packages to select from. 

Contemplate OpenPhone if you happen to simply want one or two strains for fundamental calling capabilities or robust texting options, and use PhoneBurner if you happen to don’t thoughts paying a premium value for an outbound energy dialer. Zoom’s contact middle answer is comparatively new however you can too get an excellent deal on worldwide calling by its commonplace telephone system. 

To be taught extra about these choices and different Aircall options, learn our evaluations of the greatest name middle software program and greatest enterprise telephone techniques.