Vonage vs RingCentral Comparability–There is a Clear Winner

Vonage and RingCentral are each enterprise communication platforms with robust calling capabilities.

We advocate RingCentral as the higher possibility for many companies because of its superior options, superior person interface, and higher unified communications capabilities. 

That mentioned, Vonage is a discount for startups that simply want a essential firm line with a separate enterprise telephone quantity included in the identical plan. You may make and obtain calls out of your present smartphone whereas simply switching between your private calls, firm line, and your personal enterprise quantity. 

Vonage and RingCentral In comparison with Their Closest Opponents

Nextiva is our favourite enterprise telephone system, rating simply forward of RingCentral based mostly on our evaluate standards. It’s an excellent alternative for any enterprise measurement, together with small companies that don’t wish to skimp on options or high quality. Whereas not fairly as superior as RingCentral, it’s simpler to deploy and prices much less. In case you’re contemplating Vonage for something aside from fundamental calling, you gained’t remorse paying a bit bit further for Nextiva as a extra well-rounded communication platform with way more capabilities. 

RingCentral is a a lot better worth with extra superior options and higher scalability, making it a stronger alternative for midsize and enormous organizations. If in case you have 100-999 workers, RingCentral has every little thing it’s worthwhile to assist inbound and outbound calling whereas doubling as a sturdy workforce collaboration instrument. It’s constructed to scale, and it’s one of the feature-packed platforms in the marketplace. 

Vonage stands is an honest entry-level enterprise telephone system for entrepreneurs and small groups. It’s reasonably priced should you don’t want superior options and plan to handle most of your name dealing with out of your smartphone or laptop. You’ll get limitless calling capabilities with each plan, and once you’re able to develop, you possibly can improve to a tier that comes with workforce messaging, video conferencing, and different options that might usually come customary from comparable suppliers. 

Try our full evaluations of the greatest name heart software program and greatest enterprise telephone methods to be taught extra about our high picks on this area. 

Vonage and RingCentral Similarities

Limitless home calling: Each suppliers supply limitless home calling with each plan. RingCentral’s limitless calling really extends past the US and contains Canada. Texting is included from each RingCentral and Vonage as properly, though Vonage’s is limitless whereas RingCentral prices based mostly on utilization for texts once you max out your month-to-month allotment.  

Free quantity porting: If in case you have an present enterprise telephone quantity and also you’re trying to change suppliers, you possibly can change to RingCentral or Vonage hassle-free with out dropping that quantity. With free quantity porting providers, they’ll ensure you have a seamless transition to your new supplier. Simply ensure you don’t cancel your present service plan till the port has been formally accomplished. 

BYOD appropriate: Neither platform requires you to buy further {hardware} to make use of the service. They each work very well for BYOD work environments, the place distant and hybrid staff use their very own smartphones and computer systems for enterprise communication. The platforms are each safe and designed to assist BYOD places of work. 

Dependable uptime and name high quality: RingCentral and Vonage each have a 99.999% uptime assure. These are reliable and dependable suppliers that shall be there when your online business wants them. They each ship crystal-clear calling, so that you gained’t expertise any communication points along with your callers going by means of a VoIP community versus a standard landline. 

Faxing prices further: Web fax is just not an ordinary function supplied by both of those platforms. To get this with Vonage, you’ll have to pay an additional $14.99 per person per thirty days for the faxing add-on. For RingCentral, faxing is simply supplied with the mid-tier plan Superior or Extremely packages. 

The place RingCentral Shines

Crew collaboration: Past its highly effective calling capabilities, RingCentral is a whole workforce collaboration platform. Each plan comes with shared traces, workforce messaging, file sharing, limitless audio conferencing, video conferencing, AI-powered assembly insights, whiteboarding, collaborative notes, breakout rooms, and extra. 

Vonage solely affords workforce messaging and video conferencing once you improve to the next tier, and that’s actually all you’re getting when it comes to collaborative options. 

Voicemail transcription: Each RingCentral person will get visible voicemail, voicemail transcriptions, and the choice to ahead voicemails to your e mail. Vonage affords voicemail transcriptions that may be forwarded to your e mail as properly, however not till you attain its highest-level plan tier. 

That is usually thought of a fundamental function, which can appear unusual to say when RingCentral has so many superior capabilities. Nevertheless it’s a easy option to spotlight how RingCentral shines above Vonage in so many areas. 

Superior name dealing with: Precise capabilities fluctuate barely relying on which plan you join, however both manner, RingCentral is highly effective sufficient to deal with a excessive quantity of inbound calls with out having to get a full-blown contact heart plan. 

It comes with name queues, superior routing guidelines, multi-level auto attendant, and IVR. There’s additionally a receptionist and admin console, and you may improve to get superior name monitoring capabilities—together with reside whispering and barging. 

Vonage has a fundamental digital receptionist, and that’s about it. 

Name recording: On-demand name recording and video recording comes customary with each RingCentral plan. In case you improve past the entry-level tier, it’s also possible to allow computerized name recording. That is nice for workforce coaching, compliance, and shortly catching up on missed conferences. You may retailer as much as 100,000 recordings per account, after which obtain them for entry in a while. 

Vonage doesn’t supply name recording till you attain the best plan tier or buy it as a paid add-on. And computerized name recording by means of Vonage isn’t an possibility in any respect. 

Highly effective integrations: RingCentral has greater than 300 pre-built integrations with third-party enterprise apps. So whether or not you wish to centralize information or make calls inside one other platform, RingCentral doesn’t maintain you again—and there’s a very good probability that no matter instruments you’re presently utilizing can be found to combine. This is likely one of the many the reason why RingCentral is so scalable. 

Whereas RingCentral has the mixing edge over most of its rivals, it actually blows away Vonage, which solely affords about 20 pre-built integrations. 

Buyer assist: RingCentral’s educated and pleasant buyer assist workforce is on the market by way of telephone or reside chat 24/7. Nights, weekends, holidays—you possibly can all the time get assist once you want it. 

Vonage’s assist hours are restricted, with reside chat solely accessible Monday to Friday from 9 am to 9 pm EDT. Cellphone assist can be restricted, with Vonage reps accessible 16 hours day by day Monday to Friday and 12 hours on weekends. They do have an “emergency on-call after hours” assist line, however that’s not fairly the identical as RingCentral’s always-available 24/7 assist. 

The place RingCentral Falls Brief

Fewer video assembly contributors: Each RingCentral plan helps video conferencing, however you’re restricted to simply 100 contributors on the first two tiers. Whereas Vonage doesn’t supply video conferencing with its entry-level plan, its mid-tier package deal contains video conferencing for as much as 200 customers at a worth that’s lower than RingCentral. This gained’t matter should you by no means have video conferences that giant, however you’ll have to improve to RingCentral’s highest-level plan to host video calls with 200 contributors.

Pricier name heart: For top-volume name facilities, chances are you’ll want one thing a bit extra highly effective than RingCentral’s base telephone system. Contact heart plans from RingCentral begin at $65 per person per thirty days, which is definitely a reasonably first rate worth in comparison with what else is in the marketplace. However Vonage has a lite name heart plan that begins at simply $24.98 per person, making it extra interesting to smaller groups that don’t want superior options. 

Inflexible IVR: RingCentral doesn’t have the perfect IVR (interactive voice response) function in the marketplace. It’s not as versatile and customizable as different options, and also you’ll have to buy a costlier plan to entry callback choices. Vonage additionally has a fundamental auto attendant that’s nothing spectacular, however we count on extra from a sturdy platform like RingCentral. 

For a deeper dive into RingCentral’s advantages, drawbacks, options, and pricing, try our RingCentral evaluate.  

The place Vonage Shines

Simplicity and mobility: We wouldn’t name Vonage a bare-bones telephone system, but it surely’s undoubtedly towards the fundamental finish of the spectrum. This can be a good factor for a lot of enterprise customers who don’t want numerous superior options. RingCentral could also be too superior for individuals who simply need the fundamentals. Whereas Vonage’s simplicity and low entry-level worth level make it an excellent possibility for individuals who simply need a simple option to make and obtain enterprise calls on the go. 

You’ll have entry to limitless calling and texting from wherever with the Vonage cell app. And for cases once you’re working in your laptop, you possibly can entry your telephone system from there as properly. 

Primary enterprise line included: Vonage is an easy option to separate your online business calls from private calls on a single gadget. Whereas different platforms supply the identical, one distinctive standout of Vonage is that you just’re really getting two traces for the worth of 1. 

Each enterprise account comes with a essential firm quantity included—even for solo customers. So an entrepreneur can join Vonage and get an organization line in the identical package deal with their very own separate enterprise line, after which simply handle calls between each. Vonage additionally helps you to ship texts out of your essential firm quantity, which isn’t one thing you’ll see supplied from each supplier. 

Affordability: Vonage begins at simply $13.99 per thirty days, which is notably lower than RingCentral’s $20 month-to-month beginning charge. Whereas RingCentral is unquestionably extra feature-packed, Vonage continues to be a strong possibility for budget-conscious enterprise customers that wouldn’t in any other case be utilizing superior options. 

All-in, Vonage is definitely among the finest bargains on this area. You most likely gained’t discover a higher deal from such a dependable supplier. However should you begin shopping for Vonage add-ons, the speed undoubtedly turns into much less interesting. 

Quantity reductions for small groups: Vonage begins discounting its charges as quickly as you hit 5 traces after which reductions them much more once you attain 20 traces. Whereas we don’t sometimes advocate Vonage at scale, it’s good to see that you just’re nonetheless getting a greater charge by increasing your workforce. You will get the entry-level plan for simply $10.49 per person per thirty days for 20 traces, which is sort of half the worth of RingCentral for a similar quantity of customers.

RingCentral affords quantity reductions, too. However not till you attain 50 or extra customers. 

Developer APIs: In case you want one thing a bit extra custom-made or superior, Vonage has a variety of communication APIs that you need to use to take an in any other case fundamental telephone system to the following stage. There are 4 APIs that you need to use—Voice API, Video API, SMS API, and Confirm API. Every one permits builders to construct customized communication platforms to remodel the best way you talk along with your audiences.

For instance, the Voice API can be utilized to embed calling capabilities into your web site or cell app. Healthcare firms may use the Video API to offer HIPAA-compliant digital appointments into an online app. You can mix your calling and texting capabilities with Vonage’s Confirm API to authenticate customers attempting to entry an app. 

These superior capabilities do require growth assets, however they’re actually highly effective in case your workforce is aware of the best way to get probably the most out of them. 

The place Vonage Falls Brief

Costly toll-free numbers: Vonage prices $39.99 per thirty days for a toll-free quantity, which incorporates limitless minutes. This may increasingly look like a superb deal at first but it surely’s considerably costlier than RingCentral’s toll-free numbers that price simply $14.99 per thirty days. RingCentral additionally offers you the choice to pick out a toll-free quantity for every person, as an alternative of an area quantity, at no cost along with your subscription—they usually provide you with toll-free minutes included along with your plan. As an alternative of paying $39.99 for Vonage (on high of your base subscription), you possibly can get a extra strong plan from RingCentral that features a toll-free quantity with 10,000 pooled minutes per thirty days. 

Outdated interface: In comparison with RingCentral, Vonage’s interface feels dated and convoluted. There’s quite a bit happening and it doesn’t really feel as trendy because it may. Whereas it’s not an enormous deal, many customers discover it distracting and don’t take pleasure in utilizing it.

Restricted integrations: You may combine over 20 completely different third-party apps and enterprise instruments with Vonage. That’s low in comparison with most platforms on this class, but it surely’s actually low in comparison with RingCentral, which affords over 300 out-of-the-box integrations. Vonage does have communication APIs that you need to use to create one thing customized, however that’s a complete completely different strategy to managing your telephone system that requires growth assets and technical know-how. 

Not constructed to scale: Vonage’s base enterprise communications product is just not designed for big groups. Even fundamental options like workforce messaging and video conferencing aren’t accessible on the entry-level tier. And once you get to Vonage’s top-level plan, you get issues like voicemail transcriptions and on-demand name recording—two issues RingCentral affords to everybody at a less expensive charge. In case you’re keen to pay these charges, you may get a way more highly effective telephone system from a supplier like RingCentral that helps a whole lot of customers. 

Dear add-ons: At first, Vonage looks as if a reasonably whole lot. However as you begin to look a bit nearer on the function availability, you’ll shortly notice that they cost further for issues that might in any other case be included with alternate options like RingCentral. Vonage prices an additional $14.99 per thirty days for name queues, $4.99 per thirty days for on-demand name recording, $14.99 per thirty days for web fax, and $4.99 to combine with Salesforce. That’s about $40 in add-ons alone that you possibly can get included with a comparable RingCentral plan for $25 all-in. 

Learn our full Vonage evaluate for a extra in-depth breakdown of its professionals, cons, options, and pricing. 

Vonage vs RingCentral: The Closing Verdict

RingCentral is the higher possibility for many companies. Whereas it’s costlier than Vonage, you’re getting a whole unified communications suite that’s constructed to scale. We advocate RingCentral for almost any enterprise state of affairs the place your workforce wants something past fundamental calling capabilities. 

Each platforms are dependable and safe, however even small groups will possible outgrow Vonage fairly shortly. That mentioned, Vonage has an interesting worth for these of you who simply wish to get a enterprise line and handle calls out of your present smartphone. It’s additionally price contemplating when you have extremely customized wants and wish to use Vonage’s communication APIs to embed calling or messaging capabilities into an app. 

These are simply two of many nice communication instruments in the marketplace. So don’t fear if it feels like neither possibility is what you’re in search of.

Try our evaluations of the greatest name heart software program and greatest enterprise telephone methods to match alternate options on this area.