The 7 Greatest RingCentral Alternate options & Opponents in 2024

RingCentral is a good alternative for midsize companies on the lookout for an all-in-one communications system and high-volume name facilities looking for superior options.

This VoIP telephone system stands out for its ultra-reliable uptime, a whole lot of third-party integrations, and its world attain. RingCentral presents versatile deployment choices to accommodate all your areas, together with hybrid and distant staff. Additionally they present distinctive help. 

Its name heart answer presents loads of customization and superior performance, plus a powerful give attention to workforce engagement and optimization. 

Nonetheless, each options are more durable to arrange than others. In case you’re on the lookout for a easy device that you would be able to begin utilizing inside quarter-hour of signing up, RingCentral isn’t for you. 

The Greatest RingCentral Alternate options and Opponents

RingCentral is a powerful enterprise communications contender, however Nextiva, Dialpad, and Ooma are all viable options—the perfect for you is determined by what you’re on the lookout for and the scale of your enterprise. 

Nextiva is our high advice for smaller groups with fewer than 100 customers. It shines above the remainder as a full-featured telephone system, name heart, and communication suite that doesn’t break the financial institution. 

It’s additionally probably the most scalable small enterprise answer, so that you don’t have to fret about outgrowing it irrespective of the place you begin. 

If AI insights and real-time agent teaching are a high precedence for you, Dialpad presents superior name heart plans for each gross sales and repair groups. Pricewise, it’s corresponding to RingCentral. Dialpad additionally presents an reasonably priced communications suite with video, voice, and texting. It’s restricted in options and scalability in comparison with Nextiva and RingCentral, nevertheless it begins at half the worth. 

Ooma is good for smaller corporations with fewer than 50 customers in a standard workplace setting. 

In case your total group is predicated in a single location and you like to make use of desk telephones as a substitute of softphones to deal with calls, Ooma is a good possibility. Nonetheless, it doesn’t supply name heart plans. 

Our Tackle RingCentral

RingCentral is among the most respected and dependable telephone techniques available on the market. Companies utilizing any of RingCentral’s merchandise will profit from crystal-clear name high quality and a 99.999% uptime fee. 

The platform actually shines with its robust set of superior options, making it an awesome alternative for midsize to giant companies. 

This holds true for its commonplace enterprise telephone techniques in addition to its name heart software program. 

When you’re up and working, RingCentral makes it simple to automate enterprise workflows and streamline repetitive duties for calls, conferences, and messages. 

There are over 300 pre-built integrations at your disposal, and it’s arguably the perfect telephone system for Microsoft Groups customers—as you natively implement RingCentral’s cloud calling, texting, and faxing capabilities immediately into the interface. 

For contact facilities, RingCentral has some of the feature-packed techniques available on the market at a cheaper price than options. It comes with a customizable IVR, name recordings, superior outbound dialers, and AI-powered experiences. Nonetheless, its workforce engagement instruments actually shine–you’ll be capable of precisely forecast, schedule, and have interaction your total group. 

The contact heart software program natively integrates with RingCentral’s unified communications suite, so your total group can collaborate internally whereas dealing with inbound and outbound calling from a single platform. 

Our full RingCentral evaluation covers extra of the main points should you’re .

RingCentral vs. Nextiva

Nextiva is a greater possibility for smaller companies. It’s considerably simpler to implement, simpler to make use of, and extra reasonably priced than RingCentral. 

Nextiva remains to be ultra-reliable and delivers virtually the identical name high quality, at a cheaper price. 

RingCentral’s name heart answer has extra superior options than Nextiva, like workforce engagement and in-depth high quality administration. However small companies don’t normally want these kinds of issues anyway.

It’s additionally value mentioning that every one of Nextiva’s enterprise communication plans include limitless web faxing, whereas RingCentral presents this on all however its entry-level bundle. 

It’s a minor element, however factors to one of many many areas the place Nextiva’s worth shines. 

RingCentral has the sting over Nextiva for worldwide calling. It’s additionally a greater possibility if you wish to buy an arrogance telephone quantity, which is one thing Nextiva doesn’t supply. 

The most effective half about Nextiva is that smaller companies can use Nextiva’s common telephone plans to arrange a distant contact heart. On a small scale, these plans have greater than sufficient options to deal with each inbound and outbound dialing, no matter the place your group is situated. You may set this up for lower than half the worth of a name heart plan, which helps you lower your expenses with out sacrificing high quality or efficiency. 

Nextiva does have devoted name heart packages, though RingCentral is extra superior (and dearer). 

Learn our full Nextiva evaluation to see if it’s best for you. 

RingCentral vs. Dialpad

Much like RingCentral, Dialpad has all-in-one enterprise telephone system plans and speak to heart options. However one notable distinction is that Dialpad has a sales-specific contact heart bundle.

This positively offers Dialpad an edge for high-volume outbound gross sales groups. It additionally has among the most superior AI-powered real-time teaching instruments we’ve seen. 

Issues like AI agent help, playbooks, and scorecards mechanically monitor agent efficiency and supply suggestions in a matter of seconds. The dwell help function may even present solutions to caller questions in actual time by listening for key phrases and understanding the context of the dialog because it occurs. 

RingCentral, alternatively, has spent extra time bettering its workforce administration module. 

Dialpad’s gross sales contact heart begins across the identical fee as RingCentral’s entry-level name heart plan. Nonetheless, Dialpad doesn’t embody an influence dialer at this tier, and its finest options (most of that are powered by AI) aren’t unlocked till you improve to the mid-level or top-tier plans. 

That is greater than double the starter worth, making it dearer to get to the true worth. 

That mentioned, it nonetheless has top-notch gross sales instruments—so long as you’re prepared to pay. For instance, you possibly can add on an area dialing bundle that mechanically makes use of an area space code when your reps name folks all through the nation. No matter the place the agent is definitely situated, name recipients will see an area quantity, making them extra more likely to choose up. 

Dialpad’s commonplace contact heart (not for gross sales) is definitely priced larger than RingCentral. You’re getting extra AI capabilities with this device, nevertheless it’s not like RingCentral’s know-how is behind in any method. 

When evaluating the usual enterprise telephone system between these two suppliers, Dialpad is cheaper. 

However RingCentral has extra integrations and extra commonplace options at each tier. RingCentral can be a greater worth if you wish to leverage web faxing, as Dialpad expenses further for this. 

Try our full Dialpad evaluation to be taught extra about it. 

RingCentral vs. Ooma

Ooma is the simplest telephone system for small corporations in conventional workplace settings. 

It has the sting over RingCentral (and different options) for small companies utilizing desktop workplace telephones. 

Let’s say you have got a single workplace with 15-30 staff, and also you need to change to a VoIP telephone system. Ooma must be on the high of your checklist, and chances are you’ll even be capable of preserve your present {hardware}. 

In order for you an improve, Ooma’s gear is tremendous simple to arrange and set up. It’s plug-and-play, which means you possibly can set it up in lower than quarter-hour by yourself. 

Whereas Ooma advertises over 50 commonplace options with each plan, you’ll shortly discover that the checklist is severely missing whenever you stack it side-by-side with RingCentral. That’s why RingCentral is a significantly better possibility for midsize and bigger companies that want extra than simply the fundamentals. 

Ooma doesn’t supply name heart plans, so that you’ll must go elsewhere if that’s what you want. 

It’s additionally value noting that Ooma’s entry-level telephone system doesn’t even include a desktop app. That’s one of many many explanation why we are inclined to ignore utilizing Ooma out of your laptop or smartphone, and suggest it largely for companies that plan to make and obtain calls from desk telephones. 

RingCentral positively has the sting in case your group must handle calls from a number of gadgets and totally different areas. 

To be taught extra about Ooma’s plans, pricing, and advantages, take a look at our full Ooma evaluation. 

RingCentral vs. Zoom

RingCentral is extra established than Zoom, which has solely provided telephone and speak to heart options for just a few years. 

There are a whole lot of customers who rave about Zoom’s options, performance, and customer support. However there are simply as many who complain a couple of poor interface, restricted capabilities, and less-than-ideal help for its telephone techniques. 

With that mentioned, there are a number of methods to get entry to Zoom telephone options, together with by ZoomOne (all-in-one), Zoom Telephone, or Zoom Contact Heart. 

This makes it simple to solely pay for the performance you want. It’s one of many cheaper choices on our checklist, and even presents pay-as-you-go pricing, which might prevent cash should you simply want fundamental telephone capabilities and don’t deal with a ton of calls. Pay-as-you-go worldwide calling can be accessible with each plan. 

Total, Zoom is cheaper than RingCentral and it’s simpler to deploy. 

It’s additionally a greater possibility for world calling. Zoom has an reasonably priced plan that helps limitless regional calling in certainly one of 48 nations, plus you possibly can add-on limitless calling to 19 nations at an awesome fee. 

Until you fall into certainly one of these distinctive classes, RingCentral might be the higher possibility for you. 

For a extra in-depth breakdown, confer with our Zoom evaluation. 

RingCentral vs. 8×8

8×8 has a reasonably related product providing in comparison with RingCentral, however feels extra convoluted and complicated as a result of it’s been round for therefore lengthy. It’s mainly the alternative downside Zoom has–it’s so plagued by outdated infrastructure and help for older telephone techniques that it struggles to maintain up. 

However that doesn’t imply it’s a foul telephone system. What it DOES imply is that we suggest going by a managed service supplier (MSP) should you’re going to make use of 8×8. MSPs act as a center man and provide help to navigate the complexities of legacy and trendy telephone techniques so you find yourself with an answer that matches your enterprise. 

Additionally they supply hands-on implementation, onboarding, and ongoing help. It’s usually the one solution to get an actual particular person to come back to your enterprise and provide help to. 

They’ll even provide help to determine if 8×8 is the fitting alternative for you. 

So far as the software program itself, 8×8 presents a variety of options to help bigger companies looking for a unified communications suite and enterprise contact facilities that must deal with a excessive quantity of calls.

It additionally overtakes RingCentral in a single class–worldwide calling. 

The precise costs can be found by quote solely, however they’ve a plan that helps limitless calling to 14 nations and one other that helps limitless calling to 48 nations. RingCentral doesn’t have this. 

8×8 additionally helps as much as 500 energetic contributors for voice and video conferencing. RingCentral is capped at 200. 

However should you’re not making a excessive quantity of worldwide calls or you have got fewer than a thousand customers in your system, simply go together with RingCentral. 

It’s cheaper, you gained’t must undergo an MSP, and it has clear pricing. 

Learn our 8×8 evaluation to be taught extra. 

RingCentral vs. Five9

Five9 is nice for giant or enterprise organizations that need to present omnichannel help by way of voice, e-mail, SMS, dwell chat, social messaging, and extra. It shines above different name heart options for bigger groups in analytics and knowledge integrations, because it simply acquired a platform that does these issues rather well. 

Nonetheless, it’s dearer than RingCentral, and the pricing construction is hard to grasp. There are a number of totally different plans to select from, many with overlapping options. 

Like 8×8, Five9 could also be higher for you should you undergo an MSP who may help you establish what you want and perceive all of the complexities. 

RingCentral is simpler to make use of and simpler to deploy, which is generally not the case in comparison with most enterprise telephone techniques. This simply goes to point out how complicated Five9 actually is. 

It actually isn’t one thing you possibly can implement and be taught to make use of in a single day. Until you’re an enormous firm with hundreds of customers or buying a system by an MSP, RingCentral or one other different is probably going a more sensible choice for you. 

Try our Five9 evaluation for an entire breakdown of the platform’s execs and cons. 

RingCentral vs. Aircall

Aircall is a light-weight contact heart different. It’s about half the worth of RingCentral’s contact heart answer and has loads of fundamental options should you’re simply getting began. 

You’ll get an IVR, good name routing, name recording, name queuing, heat transfers, and limitless simultaneous calls, even on Aircall’s entry-level plan. 

On larger tiers, you’ll unlock options like queued callbacks, dwell name monitoring, name whispering, and energy dialing. 

This plan remains to be cheaper than what you’d pay for RingCentral’s cheaper contact heart plans. Regardless of its cheaper price tag, Aircall helps extra integrations than RingCentral and most different telephone techniques. 

Nonetheless, Aircall’s low worth comes at a tradeoff for sure options. 

For one, it’s not a whole enterprise communication suite. Issues like file sharing, group chat, and web faxing aren’t an possibility with any plans. 

In case you’re prepared to pay a bit extra for RingCentral, you’ll additionally get preview dialing, predictive dialing, and progressive dialing (none of that are provided by Aircall).

RingCentral additionally has the sting in terms of AI-powered capabilities. Options like name transcriptions and summaries are included with RingCentral, however Aircall expenses further for these. RingCentral’s reporting blows Aircall out of the water, and Aircall’s finest analytics dashboard is a paid add-on. 

It’s an reasonably priced different should you simply want the fundamentals for a small name heart. However go together with RingCentral you probably have a bigger group and need extra superior options. 

Head over to our Aircall evaluation for extra data. 

RingCentral Alternate options: The Last Verdict

RingCentral is an all-around stable alternative for midsize companies with greater than 100 customers. It’s dependable, reliable, and scalable as you develop. Its give attention to workforce administration and engagement ensures your group stays motivated and that you’ve got all of the assets you want. 

Smaller companies ought to go together with Nextiva. It’s simpler to arrange, extra reasonably priced, and probably the most scalable small enterprise possibility available on the market–for each telephone techniques and name heart options.

If AI analytics and training instruments are what you’re after, Dialpad is probably the most superior. 

Fewer than 50 customers in a standard workplace setting? Ooma’s plug-and-play gadgets make it a straightforward DIY telephone system you possibly can arrange in a matter of minutes. 

Zoom is an reasonably priced possibility for pay-as-you-go pricing and worldwide calling. 8×8 additionally shines for worldwide calling with limitless plans protecting probably the most nations, nevertheless it’s some of the costly choices on the market. 

We like Five9 for omnichannel help throughout all your digital channels and Aircall as an reasonably priced name heart possibility for small groups. 

To be taught extra about RingCentral options, take a look at our full guides on the finest name heart software program and finest enterprise telephone techniques.