CallHippo Assessment–The Good & Dangerous in 2024

CallHippo is an reasonably priced digital cellphone system and make contact with middle resolution for companies. We advocate it for smaller startups with one to 5 customers on an excellent tight funds or if you wish to incorporate WhatsApp messaging assist into your organization’s contact middle. There’s even a free plan that may work for low-volume customers. However CallHippo’s low costs translate to fewer options with base plans, and you might ultimately outgrow the platform as your enterprise scales. 

How Does CallHippo Evaluate to the Finest Name Middle Options?

CallHippo is a superb choice for actually small contact facilities utilizing fewer than 1000 month-to-month minutes, however we sometimes don’t advocate it until you propose to remain actually small.

Nextiva‘s pricing an function set are comparable, however the platform’s considerably extra scalable. Plus, it’s extra dependable, has a confirmed monitor file, and 1000’s of completely satisfied prospects. You can begin with its enterprise cellphone plan and improve to a full contact middle resolution everytime you’re prepared.

In case you are small and use greater than 1,000 month-to-month minutes OpenPhone‘s most likely a more sensible choice–plus, it delivers extra name middle performance than CallHippo at a less expensive worth level.

It does take a extra collaborative strategy to gross sales and repair than different methods, however that may be a sport changer for small groups.

For bigger name facilities with greater than 100 brokers, RingCentral presents extra superior performance, however a harder deployment and studying curve for each brokers and directors.

Take a look at our full breakdown of the finest name middle software program available on the market to be taught extra about various choices. 

CallHippo: The Good and The Dangerous

CallHippo shines above the group for its free and low-cost cellphone plans, which work fantastic for low-volume startups. You’ll profit from a quick setup, 24/7 assist, and have the choice so as to add on a text-based contact choice on your prospects.  

Simply remember most of CallHippo’s superior options aren’t obtainable till you attain the most costly plan tiers, and the SMS limits included with base plans are decrease than market alternate options. The platform isn’t actually scalable, and also you gained’t have the ability to attain a CallHippo assist agent over the cellphone. 

The Good

Purposeful free perpetually plan: CallHippo is among the solely enterprise cellphone methods available on the market with a free plan you can really use. Simply pay on your cellphone quantity and onboard as many customers as you need free of charge. The plan is fairly bare-bones, nevertheless it’s fantastic for startups that have to stretch a good funds. In case you want one thing instantly and also you’re comfortable with upgrading or switching suppliers in a while, you can begin with the free plan right this moment with out placing a lot thought into it. 

Funds-friendly for low quantity name facilities: You may get a name middle resolution from CallHippo for simply $16 per consumer per 30 days. To place that into perspective, different name middle platforms available on the market begin round $50 to $65. It’s additionally value noting that CallHippo’s contact middle packages are literally barely cheaper than its enterprise cellphone system plans, which is sort of by no means the case. It is a sensible alternative for any enterprise that isn’t fielding a ton of inbound calls or dialing out at excessive quantity. 

24/7 assist: CallHippo presents 24/7 assist by way of electronic mail and dwell chat on all of its workplace cellphone system plans, together with the free one, and 24/7 chat assist on the entire paid name middle packages. Some alternate options on the market solely provide 24/5 assist on plans which are dearer. So it’s good to know you can attain CallHippo at any time—regardless that it’s a budget-friendly choice. 

Skill to offer text-based assist: You need to use CallHippo to arrange a text-based contact middle by way of WhatsApp. Whereas this isn’t included with any of the enterprise cellphone packages, you possibly can add it to any plan. It really works for each inbound and outbound use instances, and you may combine this messaging choice throughout your whole on-line channels. 

Quick and easy setup: One main profit of getting a primary cellphone system is headache-free deployment. You may join and begin utilizing CallHippo in lower than 5 or ten minutes. It doesn’t require any {hardware} apart out of your present smartphones or computer systems, and there’s nothing too fancy to configure on the backend as an admin. To get a style of its simplicity, you possibly can attempt CallHippo free for ten days. 

The Dangerous

Have to improve for superior options: The tradeoff of being such an reasonably priced choice is that the options are restricted. Issues like name recording, interactive voice response (IVR), name queues, and superior name middle dialers are solely obtainable at both the mid or top-tier plans. Even the reporting is fairly primary, and also you gained’t have the ability to monitor your most necessary name middle analytics till you improve. 

Restricted SMS messaging: Whereas CallHippo is a strong add-on for WhatsApp messaging, you solely get 100 SMS messages on the entry-level cellphone system tier. This jumps to 500 on the mid-tier and 1,000 on the highest stage. However you will get 2,000 included messages from Nextiva with a plan that’s really cheaper than CallHippo. Total, these SMS inclusions are low in comparison with what’s provided elsewhere available on the market. 

No cellphone assist: Sadly, cellphone assist is non-existent with CallHippo. So that you’ll have to depend on a dwell chat, electronic mail, and their information base to resolve any points. This all circles again to CallHippo being a funds supplier—corners find yourself being reduce someplace. 

Not constructed to scale: CallHippo is okay for small groups which are simply getting began. However its lack of sure superior options imply you’ll ultimately outgrow it. The entry-level cellphone system plan solely helps 5 customers, and even the most costly plan solely helps 50 customers. From there, you’ll be pressured to improve to a name middle bundle. 

CallHippo’s Noteworthy Options

Predictive Dialer

CallHippo has a sturdy predictive dialer that reinforces productiveness for outbound gross sales reps. It routinely screens numbers which are busy and go straight to voicemail—making certain your workforce connects with extra dwell leads as a substitute of losing time dialing numbers that don’t reply. 

CallHippo’s predictive dialer additionally helps time zone dialing to be sure that calls are solely made throughout hours when the recipient is prone to reply, even when the contact middle rep is positioned in a distinct a part of the globe. This isn’t one thing you’ll get from each outbound dialing instrument available on the market. 

That is considered one of CallHippo’s finest options, nevertheless it’s solely obtainable on choose plans. It can be bought by itself for a hefty price. We don’t advocate that as a result of it’s cheaper to get it bundled in your name middle bundle. 

Auto Rotate

To keep away from getting your quantity marked as spam, CallHippo has an auto-rotate function that routinely adjustments your cellphone quantity for every name. That is necessary for outbound gross sales reps who’re always cold-calling lists. 

The instrument dynamically assigns rotating numbers to totally different brokers and calls in a manner that doesn’t have an effect on your workforce’s workflow whereas lowering name abandonment charges. It additionally helps set up extra belief and reliability for companies that would in any other case have their numbers marked as spam. 

WhatsApp Enterprise API

To be clear, this function shouldn’t be included with any of CallHippo’s enterprise cellphone system or contact middle plans. However it’s one of many platform’s most original and common options, so we undoubtedly wish to cowl it for individuals who could also be occupied with buying it individually. 

Merely put, this function allows you to present each inbound assist and outbound communication by WhatsApp. It’s a fast solution to resolve buyer issues or reply questions utilizing a instrument they’re already aware of. That is particularly helpful when you have numerous prospects positioned internationally—the place WhatsApp is extra common and cellphone calls are dearer (for your enterprise and on your prospects). 

You may even combine your CRM to additional personalize the shopper expertise. The function additionally helps automated message triggers primarily based on buyer conduct and allows you to configure auto-reply messages for frequent questions or throughout occasions when brokers are unavailable. 

Name Queueing System

CallHippo’s name queue system routinely places incoming calls right into a digital checklist and tells callers their estimated wait time. That is way more efficient than simply inserting prospects on maintain with out giving them any expectation of when their name shall be answered.

You may even arrange the system to prioritize calls from loyal prospects primarily based in your dialog historical past. So your finest prospects or calls that translate to {dollars} gained’t be put in the back of the road. 

Sticky Agent

CallHippo’s sticky agent routinely connects callers to the identical agent they’ve spoken to prior to now. This works nice for inbound buyer assist, because it improves the shopper expertise whereas concurrently serving to to resolve points quicker.

When a buyer connects with an agent they’ve already spoken to, it drastically cuts down on the period of time required to re-explain the issue or state of affairs. The function additionally works very well for gross sales eventualities, because it ensures leads are all the time despatched to the suitable gross sales rep. Each events profit from continuity and it helps brokers construct rapport with callers. 

This function is just obtainable on choose name middle packages.

Name Barging

A lot of name middle options give managers the power to pay attention to dwell calls, which is one thing that’s additionally provided by CallHippo. Some even let these managers whisper within the agent’s ear to offer recommendation, assist, and reply questions. CallHippo presents this too.

However name barging isn’t one thing you’ll discover in every single place. This permits managers to barge in and really take over a name. 

It’s a straightforward and efficient solution to reduce escalations that may in any other case require lengthy maintain occasions or callbacks. This additionally helps construct belief with prospects and enhance satisfaction charges realizing that they’re in a position to shortly converse to somebody who’s succesful and certified to resolve their issues. 

CallHippo Pricing, Plans, and Add-Ons

There are two predominant CallHippo merchandise—the workplace cellphone system and the decision middle resolution. All of CallHippo’s plans are costs are billed per consumer per 30 days, with reductions provided for annual billing.

The workplace cellphone system works for companies which are simply getting began, nevertheless it’s not supposed for high-volume calling. The decision middle packages are literally cheaper than the workplace cellphone system, and these are constructed for buyer assist and gross sales groups that have to deal with numerous inbound or outbound calls. 

Each of those choices include a free perpetually Primary plan, which is appropriate for easy wants and small groups. 

CallHippo Workplace Telephone System

• Starter — Begins at $18 per consumer per 30 days
• Skilled — Begins at $30 per consumer per 30 days
• Final — Begins at $42 per consumer per 30 days

CallHippo Name Middle

• Bronze — Begins at $16 per consumer per 30 days
• Silver — Begins at $24 per consumer per 30 days
• Platinum — Begins at $40 per consumer per 30 days

CallHippo’s predictive dialer software program might be bought individually for $125 per consumer per 30 days. However we don’t advocate this to anybody. The predictive dialer is included within the Platinum name middle plan, for lower than one-third of the associated fee in comparison with shopping for it as a standalone instrument. For prime-volume outbound contact facilities, this plan comes with all of CallHippo’s most superior options. 

WhatsApp enterprise messaging plans are priced individually, they usually begin at $15 per consumer per 30 days. It is a strong choice to think about if you wish to present messaging assist to world prospects throughout your whole digital channels. 

Different elective add-ons provided by CallHippo embrace:

• Recorded name transcriptions — $15 per consumer per 30 days
• Voicemail transcription — $1.50 per consumer per 30 days
• Customized caller ID — $12 per quantity per 30 days
• Name monitoring insights — $25 per account per 30 days
• CNAM — $100 one-time setup price
• Web site name button – $10 per 30 days
• SMS companies — $15 per 30 days
• Person dashboard — $15 per consumer per 30 days

You may skip these in case you’re on a good funds. 

Is CallHippo Proper for You?

CallHippo is a strong choice in case you want an inexpensive or free enterprise cellphone system for a small workforce. In case you simply want primary calling capabilities and don’t want superior options, the entry-level plans are among the least expensive available on the market provided by a dependable supplier. 

For companies with prospects positioned worldwide, CallHippo may help you present omnichannel assist by way of WhatsApp by your contact middle. That is more cost effective than paying for worldwide calls, and it gives your prospects with a fast and simple solution to get assist. 

Giant companies or high-volume contact facilities ought to most likely look elsewhere. You’ll want to enroll in considered one of CallHippo’s costliest plans to get its most superior options, however different platforms available on the market provide a greater worth at these worth factors. 

CallHippo additionally doesn’t work as an entire enterprise communications system. There’s no workforce messaging, web fax, or video calling, and convention calling is just obtainable on the highest tier. So in order for you all of these items underneath the identical roof, you’ll have to look elsewhere. 

Get began with CallHippo right here to be taught extra or take a look at our full checklist of the finest name middle software program to see alternate options.