Gurobi’s Professional-Led Workforce Supplies In-Depth Technical Steering and Assist

BEAVERTON, Ore.–(BUSINESS WIRE)–Gurobi Optimization, LLC, the chief in determination intelligence know-how and creator of the world’s quickest mathematical optimization solver, not too long ago introduced the rebranding of its assist group as “Gurobi Specialists – Technical Advisory and Assist Workforce.” This group of 15+ PhD-level optimization specialists is obsessed with serving to prospects succeed with optimization and may present complete steering on Gurobi merchandise and mathematical optimization.

Matthias Miltenberger, Optimization Assist Supervisor, defined that the reasoning behind the rebrand stemmed from some frequent misunderstandings concerning the phrase “assist.”

“There’s this concept that ‘assist’ means sitting in a name heart all day with headphones on,” stated Miltenberger. “Most individuals hear that phrase and consider experiences they’ve had calling up their telephone or web supplier, which are sometimes disagreeable experiences. And the belief is that they’re probably not speaking to specialists, so we undoubtedly wished to vary that mindset.”

Certainly, the work of the Professional Workforce extends far past fundamental assist. With over 150 years of optimization expertise between them, the group works throughout three continents and makes use of their professional data to supply a wide range of providers to prospects all over the world, together with:

• Mannequin troubleshooting: The Professional Workforce may also help establish and troubleshoot surprising issues, corresponding to sluggish efficiency or code failure.
• Efficiency tuning: Slightly than counting on a trial-and-error method, the Professional Workforce typically makes use of their professional data to anticipate how the solver may react to sure parameter modifications, which saves useful time for patrons.
• Outreach: On prime of the digital help they supply each day, they steadily attend conferences and occasions, the place they train attendees how you can mannequin issues, enhance their fashions, and overcome many different frequent challenges. The group additionally shares their data with Gurobi’s group discussion board, the place prospects can ask questions or share their very own experience.

“We’re individuals who care deeply about optimization and about serving to our prospects succeed,” explains Dr. Sonja Mars, who directs the group. “On any given day, you’ll see us digging deep into our prospects’ advanced set up questions, programming interfaces, efficiency tuning challenges, you identify it.”

“In a nutshell, we assist our prospects get essentially the most out of the Gurobi solver, which is a really advanced and highly effective product,” defined Miltenberger. “There’s the mathematical stuff, the place you actually need to know what is going on contained in the engine, however you additionally want to know how you can greatest use Gurobi on a wide range of machine architectures.”

“Fixing puzzles is what we do,” added Dr. Alison Cozad. “However what actually excites me is working with prospects. Understanding their downside, discussing with them, after which coming to an answer collectively—there’s nothing prefer it.”

Most buyer communication with the Professional Workforce occurs by way of e-mail or a ticket system, which provides the group time to delve deep into a difficulty and discover the perfect answer. Nonetheless, the group can also be out there for video calls or screen-sharing classes for points that require extra hands-on help. The group’s median first-reply time is simply 27 minutes.

“All of us love what we do,” explains Dr. Eli Towle. “Fixing essentially the most advanced issues on the planet—the place hundreds of thousands of trillions of doable options exist—in a brief period of time . . . that’s an thrilling job.”

Gurobi prospects admire the group’s customized service, in addition to the truth that the group can dedicate further time to seek out options to difficult challenges. That is evidenced by their 98.5% optimistic buyer satisfaction ranking, in addition to buyer testimonials.

Along with providing top-notch assist, the Professional Workforce is continually looking out for alternatives to innovate. Miltenberger recollects a case the place one buyer’s downside truly led to the event of a brand-new software.

“For one specific buyer with sure time constraints, I wanted to provide you with a brand new manner of tuning their fashions. I noticed this as a possibility to create a brand new software that makes it simpler to finish all types of tuning requests. Ultimately, this answer become a software program package deal known as GRBlogtools, which the Professional Workforce now makes use of every day to investigate dozens and even lots of of log information, to see if tweaking a parameter makes a distinction when it comes to efficiency.”

Be taught extra about how the Gurobi Professional Workforce makes use of its experience to assist customers have essentially the most profitable optimization expertise doable.

About Gurobi Optimization

With Gurobi’s determination intelligence know-how, you can also make optimum enterprise choices in seconds. From workforce scheduling, portfolio administration, and advertising optimization, to provide chain design, and all the things in between, Gurobi identifies your optimum answer, out of trillions of potentialities.

Because the chief in determination intelligence, Gurobi delivers easy-to-integrate, full-featured software program and best-in-class assist, with an industry-leading 98% buyer satisfaction ranking.

Based in 2008, Gurobi has operations throughout the Americas, Europe, and Asia. Over 2,500 international prospects throughout 40+ industries run on Gurobi, together with SAP, Air France, and the Nationwide Soccer League, in addition to half of the Fortune 10 and 70% of prime international tech corporations. For extra data, please go to https://www.gurobi.com/ or name +1 713 871 9341.