SleekFlow Evaluate – The Good and Unhealthy for 2024

Your prospects are in all places—together with the half a dozen social media and on the spot messaging platforms on the market at this time. As you scale your enterprise, you’ll encounter a handful of issues:

1. How are you going to deal with the growing variety of buyer inquiries?
2. How will you nurture relationships with 1000’s of consumers past simply e-mail advertising?
3. How do you handle conversations on many social media platforms?

SleekFlow is an omnichannel messaging platform that enables manufacturers to handle conversions from many platforms multi functional place. You get one huge shared inbox to deal with messages from platforms like WhatsApp, Line, Fb, Instagram, and WeChat. However is SleekFlow really a device price utilizing in your enterprise? Let’s see the place SleekFlow excels and the place it might be higher.

SleekFlow: The Good and the Unhealthy

SleekFlow brings all of your favourite messaging apps for advertising, gross sales, and customer support to a single platform. Apart from integrating your messaging channels in a single place, SleekFlow excels at being a social buyer relationship administration device, so you’ll be able to tag profiles and create workflows to handle the shopper journey. In the event you’re trying to increase conversions and supercharge buyer engagement, then SleekFlow might be a very good possibility.

That stated, it does include its set of limitations. Proceed studying to be taught extra concerning the execs and cons of this product.

What SleekFlow Is Good At

Omnichannel Messaging Platform: Toggling between a number of platforms is exhausting, and it simply screams inefficiency. You’re prone to miss necessary buyer messages whenever you don’t have a centralized platform to handle your entire messaging channels.

SleekFlow excels at connecting these channels so you’ll be able to present environment friendly buyer assist in real-time.

But it surely additionally does a complete lot extra.

You’ll be able to implement lead routing to be able to assign queries and move alongside inquiries to the correct division. For instance, if a prospect has a product-related query, you’ll be able to move it off to a gross sales crew, the place they’ll work to e-book a demo.

Higher but, you’ll be able to add labels to every conversion so you’ll be able to shortly filter and perceive what forms of points the shopper is having.

You’ll be able to even add a number of tags to every dialog and profile. As an illustration, you may label profiles as “VIP” to focus on the significance of a buyer or tag a dialog as “failed fee.”

The shared inbox isn’t only for speaking with leads or prospects. You additionally get to collaborate with crew members as properly. You’ll be able to message colleagues instantly or collaborate on numerous queries by including inner notes.

That method, whenever you move it off to a different crew member, they gained’t be left in the dead of night about what to do subsequent.

Movement Builder: SleekFlow isn’t simply good for buyer assist. It has a Movement Builder function that mainly acts as advertising automation software program.

Right here, you’ll be able to construct auto-reply chatbots and create advertising sequences and workflows.

The auto-reply chatbot may help you flip your buyer assist conversations into gross sales alternatives. As an illustration, you’ll be able to set key phrases and sure responses as triggers to automate a particular motion, like assigning the dialog to a gross sales agent.

One of the best half is that you just’re given dozens of templates to work off of somewhat than ranging from scratch. For instance, you’ll be able to create outside-of-business hours responses, a welcome message to prospects, or a chatbot template to deal with all often requested questions.

Past that, you’ll be able to ship automated messages to your checklist of consumers. Consider it like an e-mail advertising automation device, besides you’ll be able to ship messages on any platform.

You can too ship low cost alternatives or different forms of lead nurture sequences to particular segments of your checklist.

Social CRM: As an omnichannel messaging platform, it’s solely proper you could join these messages together with your present CRM platform.

With so many messages, it’s simple to lose monitor of the place your prospects and prospects are within the gross sales funnel.

The social CRM function from SleekFlow permits you to conveniently phase your checklist and monitor and analyze prospects. You’ll be able to combine into your present CRM like Salesforce and HubSpot so that every one interactions are famous to your CRM system and up to date to their profile.

Each time somebody books a demo, buys a product and even engages together with your model via one among your messaging platforms, it’ll be synced up together with your CRM. That method, you’ll be able to monitor leads as they transfer via your buyer journey.

Within the analytics dashboard, you’ll be able to view all of the necessary metrics in a single place. Listed here are a number of examples of what you’ll be capable to uncover:

• What number of energetic conversations are in your shared inbox
• What number of deserted carts have been rescued out of your messaging
• The common response time
• Distinctive hyperlinks clicked
• Whole income generated out of your conversations

These insights will help you make data-driven choices and finally enhance your social promoting technique.

In-Chat Catalog: Social commerce has turn out to be more and more standard as extra customers are actually displaying themselves throughout the social platforms somewhat than the precise web site.

In the event you promote merchandise on-line, you’ll wish to add a product catalog to your entire social and messaging channels.

With SleekFlow, you’ll be able to sync your e-commerce retailer in order that your complete product catalog is uploaded to every platform. You’ll be capable to supply one-click checkout processes because the merchandise themselves are constructed into the messaging platform. This reduces the friction for buy, which helps to scale back your abandon cart charges.

You’ll be able to create a storefront on nearly most social platforms as of late, together with messaging apps like WhatsApp. That enables prospects to browse the catalog and instantly hyperlink to the product throughout the app once they have a query.

Prospects can do nearly all the pieces they’ll do on the messaging platform as they’d in your on-line retailer, reminiscent of looking merchandise, including to a cart, and finishing the acquisition.

SleekFlow even gives 20+ fee strategies, together with Stripe, PayPal, Google Pay, Apple Pay, and extra, which helps enchantment to a variety of audiences, regardless of the place your prospects reside.

Broadcast Campaigns: Sending messages one after the other could be inefficient and take away from different higher-leverage revenue-generating actions. SleekFlow gives the power to ship bulk messages to chose contacts on any one of many messaging apps.

Like every advertising automation platform, you’ll be able to personalize the content material, reminiscent of including dynamic product suggestions primarily based on their pursuits, including their names, and even mentioning their birthday.

There are numerous methods to make use of this function, reminiscent of:

• Offering publication updates
• Reminding guests to finish their buy from an deserted cart
• Informing customers a few transactional replace like transport updates, monitoring info, failed funds, and extra
• Delivering limited-time gives and different promotions

Your entire lists are tagged and segmented in order that your messages are hyper-targeted and related to every individual.

As soon as your broadcasts are despatched, you’ll be able to simply monitor the important metrics, reminiscent of open, reply, and click-through charges. That method, you’ll be able to tweak all the campaigns and enhance your ROI.

SleekFlow’s Potential Drawbacks

Restricted Variety of Buyer Contacts, Messages, and Customers: With the Startup plan, you’re restricted to 100 buyer contacts and 100 broadcast messages.

This shortly provides up, and also you’ll probably should improve to the Professional Plan.

On high of that, you’re not given many customers to work with. For instance, the Professional plan solely supplies entry to a few customers, whereas the Premium plan provides entry to 5 customers.

Lack of Personalized Analytics Dashboard: One of many greatest downsides to utilizing SleekFlow is the lack to customise your analytics dashboard.

There’s a very good probability you’ll have various kinds of customers utilizing the platform, reminiscent of a customer support rep, a gross sales agent, and a advertising automation specialist.

Ideally, every function would have its personal custom-made dashboard to replicate the metrics necessary to their job perform.

With out it, they’ll discover it tougher to seek out the insights they’re in search of. Even on the Enterprise plan, there isn’t a point out of getting a custom-made analytics dashboard.

Clunky Consumer Interface: Getting acclimated to a brand new SaaS product may be troublesome, particularly if it doesn’t have an intuitive design.

Whereas SleekFlow has many nice capabilities, the design and ease of use are considerably missing.

For instance, you’ll be able to see that the design for making a marketing campaign is primary and doesn’t supply a lot by way of templated designs or drag-and-drop performance.

Lack of a Shared E-mail Inbox and E-mail Service Supplier Integration: Probably the most obtrusive drawbacks of SleekFlow is that it’s lacking a shared e-mail inbox integration.

Nearly each enterprise nonetheless gives e-mail assist. And it’s a channel that prospects count on to see when in search of assist, even with the expansion of social platforms.

With out the e-mail inbox assist, you’ll want separate apps to handle it.

To be honest, SleekFlow is planning to launch an e-mail integration quickly, in accordance with their web site, however it’s unclear which platforms can be included.

SleekFlow Plans and Pricing

Like most social messaging SaaS merchandise, SleekFlow gives a tiered pricing plan that helps accommodate the wants of startups or solopreneurs, small companies, mid-size companies, and enterprises.

Be aware that the costs beneath are for SleekFlow’s month-to-month plans, however it can save you as much as 25% in case you go for an annual plan as a substitute.

Startup

The Startup plan is designed for solopreneurs trying to check the product and achieve entry to primary options. You’ll get to combine your enterprise social media accounts and work together with prospects in a single place.

The plan consists of:

• 100 buyer contacts
• 3 customers
• 100 broadcast messages
• 5 automation guidelines
• 3 messaging channels
• 500 merchandise in Customized Catalog

Professional

At $99 per thirty days, the Professional plan builds on high of the Startup bundle. This plan is geared in direction of small companies eager to scale up their gross sales progress whereas rising their buyer relationships on WhatsApp.

With the Professional plan, you’ll get:

• 2,000 buyer contacts
• 5,000 broadcast messages
• 10 automation guidelines
• 5 messaging channels
• Zapier and Integromat integration
• 1,000 free WhatsApp service conversions
• E-mail for buyer assist

That is along with the options you get from the Startup plan.

Premium

In the event you’re a mid-size enterprise with a big buyer base of contacts, it’s possible you’ll choose the Premium plan.

Priced at $349 per thirty days, this bundle is targeted on offering you with extra contacts, higher reporting, and far more automation guidelines so you’ll be able to deal with extra conversations.

The Premium tier bundle has all the pieces the Professional Plan has, plus:

• 10,000 buyer contacts
• 5 customers
• Limitless broadcast messages
• Limitless automation guidelines
• 10 messaging channels
• Analytics dashboard
• API integration
• WhatsApp chat and e-mail for buyer assist

Enterprise

For big companies who need a totally customizable omnichannel messaging integration, you’ll wish to think about the Enterprise plan.

You’ll must e-book a demo to obtain customized pricing primarily based in your particular targets and desires.

That being stated, right here’s a have a look at a few of the options and advantages you’ll be able to count on:

• Personalized variety of buyer contacts
• Limitless messaging channels
• Precedence assist
• Onboarding assist
• Salesforce and Shopify integration
• Inexperienced tick for eligible WhatsApp Enterprise accounts
• Customized Catalog

Ultimate Ideas

With its shared inbox, advertising automation options, chatbox creation, and social CRM instruments, SleekFlow is a superb omnichannel platform that can assist you supercharge your social promoting campaigns and buyer assist. That is particularly useful if you have already got a profitable on-line retailer and wish to scale your efforts throughout all messaging channels. Total, it’s an important platform for on-line shops trying to increase their social promoting efforts and cut back deserted cart charges.