Desku Assessment – The Good and Dangerous for 2024

Quick, pleasant, and efficient buyer assist is the spine of any profitable ecommerce or SaaS enterprise. With so many customer support instruments obtainable, choosing the proper one to boost buyer interplay and streamline assist processes will be daunting.

We’ll allow you to slender your selections by offering a balanced, in-depth take a look at Desku, an AI-driven buyer assist software program. We’ll discover its capabilities, pricing, and what customers need to say about it so you may resolve whether or not it’s proper for your online business.

Desku: The Good and the Dangerous

Desku presents a ton of choices for enhancing your online business’s customer support, together with reside chat software program, electronic mail and social media inboxes, and an AI chatbot. It additionally integrates with ecommerce platforms like Shopify, Ecwid, and Magento so you may simply present top-notch customer support wherever your on-line retailer lives.

What Desku Is Good At

Free 14-Day Trial: Very first thing’s first—Desku presents a free trial with a fast setup to allow you to get a really feel for the platform earlier than committing to a plan. This will provide you with loads of time to check its options and see if it is likely to be a very good match for your online business. And there’s no bank card required, so in the event you neglect to cancel, you received’t be charged for companies you don’t use.

AI-Pushed Buyer Assist: The platform makes a speciality of AI-powered assist tailor-made to ecommerce and SaaS platforms. First, there’s Desku Sidekick, which is an AI assistant for assist groups. What’s nice about Desku Sidekick is that not solely are you able to practice the AI in your knowledge, but it surely really analyzes previous interactions to be able to present higher responses to your brokers. Similar to its identify suggests, Sidekick isn’t a substitute for human brokers however a instrument that may assist your brokers present higher, faster, and extra correct buyer assist.

Desku’s chatbot, Eva, makes use of ChatGPT expertise to supply quick and correct responses to buyer questions via your web site’s chatbox. By automating solutions for easy or steadily requested questions, your staff is freed as much as deal with extra complicated assist wants.

Desku additionally lets you create sensible automations that mix AI chatbots and helpdesk software program to be able to streamline buyer assist processes. Even higher—no coding is required. The visible automation creator permits you to simply create triggers, circumstances, and actions to automate each step of the client journey.

Shared Inbox: Desku presents a shared inbox that facilitates staff collaboration and integrates buyer knowledge effectively. It additionally permits you to assign buyer emails to related brokers to resolve them sooner and makes it simpler for the staff to trace emails and keep on the identical web page.

Does your staff principally talk with prospects through social media? No downside. Desku additionally permits you to join all social media channels to the platform so your staff can handle all buyer inquiries in a single place.

Information Base: Generally, irrespective of what number of assist choices you provide, prospects need to discover solutions themselves. The platform offers a self-service information base the place you may present useful articles so prospects can discover solutions shortly and effectively. If prospects can’t discover the solutions they want, you may present assist choices to allow them to attain out to your staff. That is a simple approach to your prospects to get sooner service whereas additionally lightening your assist staff’s workload.

Inexpensive Pricing Plans: Desku has aggressive pricing, with plans beginning at $9 per person monthly, making it an accessible possibility for small companies. Some customer support software program platforms on the market don’t cater to small companies with tighter budgets, so it is a nice possibility for these simply beginning out.

Codeless Automation Setup: We talked about this above, but it surely’s price calling out once more: you don’t need to be a coding wizard to arrange your buyer assist automation accurately with this instrument. It has a drag-and-drop function that’s simple to make use of. No want for a particular developer. No IT staff. You are able to do it your self and attain out to Desku’s buyer assist in the event you need assistance.

Customizable Workflows: The platform lets you customise workflows and buyer journeys to make sure you ship a seamless, efficient service expertise tailor-made to your online business. And in the event you’re not sure the place to begin, Desku presents loads of industry-specific workflow templates.

Desku’s Potential Drawbacks

Person Interface Considerations: When going via person evaluations, we discovered that some customers identified that the ticketing interface will be cluttered and troublesome to navigate, so there might be a studying curve to get your staff comfy with the brand new platform.

Restricted Integration Choices: Though Desku presents varied integrations, there are nonetheless some gaps, notably with main ecommerce platforms, comparable to Etsy and Amazon, and native apps like Quickbooks and Salesforce.

Desku Plans and Pricing

Desku presents plans tailor-made to totally different enterprise wants, with every tier constructing on the options of the earlier one. Let’s discover the obtainable choices.

Startup Plan

The Startup Plan is $9 per person monthly with annual billing or $14 per person monthly with month-to-month billing. The choice is right for brand spanking new and small companies as a result of it’s inexpensive and offers important instruments to handle buyer interactions successfully.

• Limitless tickets
• 5 electronic mail inboxes
• Buyer administration
• Information base
• 5 chatbots (one customized)
• 1,000 energetic chatbot customers
• Dwell chat function
• Whitelabel
• CNAME
• Restricted integrations
• Social media integration
• Shopify integration
• WooCommerce integration

Crew Plan

You should buy a Crew Plan for $19 per person monthly (annual billing) or $29 per person monthly (month-to-month plan).

The Crew Plan is ideal for rising companies with a bigger staff and buyer base. It presents extra in depth options, comparable to managing a number of e-commerce shops, and it offers further integration choices.

• Limitless tickets
• Limitless electronic mail inbox
• Buyer administration
• Information base
• 5 chatbots (5 customized)
• 2,000 energetic chatbot customers
• Dwell chat function
• Whitelabel
• CNAME
• Three Shopify shops
• Three WooCommerce shops
• CSAT
• All integration entry: Weglot, Zendesk migration, Freshdesk, Ticksy migration, One Sign, Google Analytics, Slack, Webhooks, Pabbly Join, Zapier, Envato, Ecwid, WooCommerce, and Shopify

Enterprise Plan

The Startup Plan is $29 per person monthly with annual billing or $39 per person monthly with month-to-month billing.

The Enterprise Plan is finest for established companies with a excessive quantity of buyer interactions or these needing superior buyer assist instruments. It presents essentially the most complete set of options and consists of social media integrations.

• Limitless tickets
• Limitless electronic mail inbox
• Buyer administration
• Information base
• 5 chatbots (10 customized)
• 3,000 energetic chatbot customers
• Dwell chat function
• Whitelabel
• CNAME
• Three Shopify shops
• Three WooCommerce shops
• CSAT
• All integration entry: Weglot, Zendesk migration, Freshdesk, Ticksy migration, One Sign, Google Analytics, Slack, Webhooks, Pabbly Join, Zapier, Envato, Ecwid, WooCommerce, and Shopify
• Social media integration (Fb and Whatsapp)

Remaining Ideas

Desku is a powerful alternative for AI-driven buyer assist, particularly for ecommerce and SaaS corporations. It presents a variety of options like AI chatbots, reside chat, and integrates effectively with platforms like Shopify.

It’s a very good match for small to medium companies that need a budget-friendly but feature-packed possibility to spice up buyer assist. Desku is simple to make use of, and its automation and AI options assist enhance effectivity and buyer satisfaction.