Docsie Evaluate – The Good and Dangerous for 2023


The place does all of your firm information reside? Course of, procedures, insurance policies, product data—all these items must exist someplace, however juggling all of it in your Home windows information utility can get overwhelming.

That is precisely what Docsie was designed to repair. Docsie enables you to create your documentation in a single place, constructing an organization information hub for workers, clients, customers, and extra. It’s virtually like Google Drive on steroids.

You save time and streamline information administration. Everybody’s blissful.

So let’s check out the nitty-gritty of Docsie to see if it’s price your time.

Docsie logo for Crazy Egg Docsie review.

Docsie: The Good and the Dangerous

General, Docsie is a really well-rounded documentation and information administration platform with plans out there for a big selection of enterprise varieties.

There’s quite a lot of great things—however nonetheless, no software program suits all people. The professionals are plentiful, however we’ll need to cowl a number of cons as effectively.

Let’s check out the advantages and the drawbacks of Docsie so you’ll be able to have the total image.

What Docsie is Good At

Intuitive setup and group: It’s fairly straightforward to stand up and working with Docsie instantly. Every doc will get labeled as a “guide,” and you’ll group books into “cabinets” to prepare them in any means that most closely fits your group.

Including and modifying cabinets solely takes a number of button clicks.

Equally, paperwork allow you to click on and insert blocks like part headers, textual content packing containers, and graphics to construct good, neat, skilled compositions shortly.

Docsie platform with the section headers option shown.

Even higher: all paid Docsie plans are preloaded with templates for cabinets, books, and articles.

Fairly fittingly, the aptly named “Docsie” provides you documentation in your login space displaying you use the software program, too.

In case you run into points or have questions, Docsie has a lot of assist/help pages and a stable buyer help group. You possibly can attain Docsie through e mail at [email protected] or submit a public help ticket.

Talking of, you may also view different public tickets. Somebody might have had the identical drawback, and thus, you may discover a solution with out even needing to contact an actual human—which could be both an excellent factor or a nasty factor, relying on the way you have a look at it.

Inner and exterior information bases: Docsie enables you to create separate information bases for inside and exterior use in a single platform.

The interior information base would come with your organization insurance policies, procedures, product information, and different issues your workers and related stakeholders want. Sturdy security measures again the interior information base in all however the Customary plan, together with JWT token authentication, IAM RBAC, and password safety.

In the meantime, the exterior information base enables you to construct product documentation, which is what most individuals use the platform for, in addition to self-service documentation, like FAQs. This takes the burden off your help group and allows you to reduce buyer support-related prices whereas probably bettering buyer satisfaction.

In our opinion, having these two information bases separated is a big win.

Video tutorial and guided tour creation: Paper documentation is good, however many individuals perceive issues higher once they can see it. Happily, Docsie enables you to create visible representations of your documentation in a number of methods.

One of many coolest options right here is the power to generate video tutorials from documentation robotically. The tutorial will embody sections, transitions, animations, and narrations—every part you’d count on from hiring video professionals.

Then there are the guided excursions. Utilizing CSS, Docsie enables you to construct interactive and intuitive guided excursions by way of your workflows. Rather more efficient to present individuals do issues than to only inform them.

Options like this may be particularly useful when creating product documentation like person guide directions.

Documentation import: Have documentation from one other software program? No have to rebuild every part from scratch—Docsie enables you to import current paperwork.

Importing solely takes a number of seconds, and when you’re accomplished, you’ll simply have to verify over Docsie’s model and make any needed edits earlier than publishing.

Analytics and reporting: Docsie has a lot of analytics and reporting choices on your documentation.

Right here’s solely a number of the information you’ll be able to have a look at:

  • Visits: Whole variety of customers visiting your information portal.
  • Common ranking: Common of all of your person suggestions scores.
  • Web Promoter Rating (NPS): A good statistic measuring buyer loyalty broadly, which incorporates issues like CX.
  • Show: Simply filter by way of totally different paperwork, cabinets, or workspaces and categorize paperwork.
  • Information for interval: This allows you to change the timeframe for measuring information. You possibly can select weeks, months, quarters, years, and even fortnights should you’re feeling medieval.
  • Whole visits: Customer charges over time could be proven with a graph.
  • Classes by nation: Variety of classes primarily based on location.

For views per web page, the next two metrics can be found:

  • Views per web page: Web page views and proportion breakdowns on your prime considered information portal pages.
  • Suggestions collected: Whole variety of suggestions submissions collected.

For suggestions particulars, the next two metrics can be found:

  • NPS over time: A six-month line chart of your NPS.
  • Seek for suggestions: You possibly can seek for customer suggestions in your information portal.
Feedback details graph from Docsie.

Superior multilingual help: Is your organization worldwide? Do you serve clients throughout borders? Docsie enables you to create pages in a number of languages with the identical URL. Its AI program then auto-translates for customers in several nations.

Thus, Docsie can serve the person the right content material and language primarily based on location with solely one URL. This protects you time translating pages and preserves search engine marketing by avoiding a number of related URLs.

Docsie presently helps auto-translation into 12 languages, excluding English—however that’s what you’ll be beginning with, so it doesn’t matter.

Add languages section of Docsie interface.

Wonderful free plan: Docsie has a “free eternally” plan that, by our albeit excessive requirements, is definitely ok for small companies.

That stated, even larger companies can use the free plan to get a really feel for the software program at their very own tempo earlier than upgrading. No worries about unintentionally getting billed or committing to something.

You too can get a 15-25-minute product demo should you guide a name with Docsie to see the total options in motion.

Docsie’s Potential Drawbacks

Whereas Docsie has a ton of constructive options, no software program software is ideal. Right here’s a number of potential drawbacks to think about when deciding if Docsie is the precise information base platform for your corporation.

Some useful options aren’t out there in all plans: As you’ll be able to see, Docsie has loads of useful options. The issue is, sure options that appear like they need to be in all plans aren’t.

For instance, help tickets, product excursions, analytics, {custom} pages, and Docsie API entry are all out there solely within the Premium plan or greater. Each Free and Customary, which is the lowest-level paid plan, don’t have these.

Equally, Docsie might help a number of languages, however you’ll be able to solely dissipate to a couple per plan. For instance, the highest-level plan helps as much as 5 energetic languages. Customary solely helps one.

AI chatbots are add-on solely: Docsie provides role-specific chatbots. Meaning you’ll be able to customise chatbots to retrieve sure varieties of data primarily based on who wants that data.

This may save workers a lot of time, however these chatbots don’t inherently include any plans. You need to buy them on the aspect.

Docsie Plans and Pricing

Docsie has 5 plans at totally different worth factors and ranges of options, which implies that there’s a model of the software program for you, regardless of your corporation’s measurement or business.

Every paid plan contains every part in earlier plans, plus extra options. So if your organization grows and your information base wants a change, you’ll be able to step as much as a brand new plan.

Five plan options with prices for each for Docsie.

Let’s break down what’s in every plan.

Free: free eternally

The Free plan is nice for anybody who needs to attempt a number of of the software program’s core options at their very own tempo. And like we talked about earlier, it might be all you want should you’re working a enterprise that’s on the smaller aspect.

Free customers get:

  • A public information base
  • One shelf
  • Two group accounts
  • As much as 400 articles
  • 2 GB of storage

Customary: $99 per thirty days billed yearly, $189 per thirty days billed month-to-month

Customary is the entry-level paid plan. It unlocks one workspace, which is the primary space the place you’ll be able to neatly manage all of your information. It additionally ups the variety of group accounts to 5 and lifts limits on content material and storage.

Bear in mind, it has every part the Free plan has, together with:

  • One {custom} area with SSL
  • One touchdown web page
  • Customized branding and CSS customization
  • Customized JavaScript
  • File supervisor for media
  • AI search
  • Shelf, guide, and article templates
  • search engine marketing options
  • Server-side rendering
  • Manufacturing and staging variations
  • Video uploads
  • Password safety for information bases

This plan solely helps one language.

In brief, this has all of the information base fundamentals for a enterprise that’s prepared to maneuver past the Free plan and get right into a extra complete function set.

Premium: $179 per thirty days billed yearly, $349 per thirty days billed month-to-month

Step as much as Premium, and also you get every part in Customary, plus a bunch of latest stuff. These further options embody:

  • Customized pages
  • Detailed analytics
  • In-app assist widgets
  • Product excursions
  • Glossary
  • AI code analyzer
  • Damaged hyperlink reporting
  • Snippets and fragments
  • Assist heart suggestions and embeds
  • Notifications
  • Help tickets
  • Docsie API entry

This plan helps auto-translation of pages for as much as two languages, making it the primary plan to increase past one language. This plan additionally comes with 5 group accounts, the identical quantity as Customary.

Moreover, Premium customers can join their Zapier and Github to streamline their workflows in the event that they use these instruments.

This plan appears suited to barely bigger companies that want worldwide language capabilities and a few further superior options.

Enterprise: $249 per thirty days billed yearly, $449 per thirty days billed month-to-month

Enterprise contains every part in Premium however provides one other entire workspace and doubles the variety of group accounts to 10. Plus, it helps as much as three languages relatively than simply two.

You’ll additionally get:

  • As much as 5 custom-branded area deployments
  • Three {custom} domains with SSL
  • 5 safe guide deployments with limitless viewers
  • Mission administration and workflows
  • Three energetic variations
  • Reviews and automations
  • Content material audits

Enterprise additionally provides help for Microsoft Groups and Sharepoint integrations, in addition to entry to telephone help to achieve Docsie’s customer support group in case something goes awry.

Oh, and also you’ll get customary invoicing templates from Docsie to assist out your accounting group.

Given the extra domains, languages, and, effectively, the plan’s title, the Marketing strategy is designed for big, rising companies that serve clients and have workers in lots of areas.

Group: $699 per thirty days billed yearly, $900 per thirty days billed month-to-month

The Group plan sits on the royal throne of the pricing tier listing. It has every part in all earlier plans, bumps the group account restrict to 25, ups the variety of workspaces to a few, and helps a complete of 5 energetic languages.

There are just a few new “options,” per se. As a substitute, you get extra of crucial issues:

  • As much as 10 customer-branded domains
  • As much as 10 safe information base deployments
  • SAML/SSO
  • Granular permissions
  • 5 energetic variations

It’s price nothing that at this degree, you’ll get a {custom} help settlement relatively than simply customary e mail and telephone help. Docsie prioritizes its enterprise clients.

Massive enterprises ought to take into account this plan, given the very cheap price ticket.

Ultimate Ideas

Proper off the bat, Docsie is a really interesting information administration answer for constructing documentation. You possibly can create inside and exterior information bases, monitor necessary analytics, and use the platform to serve workers and clients in a number of totally different nations. The AI-powered video tutorial creation and guided excursions are a pleasant above-and-beyond function, a approach to deliver your documentation to life in a visceral means.

Our most necessary cautions with Docsie are to bear in mind that not all plans include all options, and a few cool issues—like AI chatbots—are add-on solely.

That stated, there are 5 separate plans—so Docsie provides one thing for everybody.

And should you aren’t positive, you’ll be able to fiddle with the Free plan to your coronary heart’s content material or request a free trial of the opposite plans.



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