- [01:01] How does any individual change into a buyer expertise skilled?
- [02:48] How do you unify decision-makers in a company round a buyer expertise imaginative and prescient?
- [05:27] Because the pandemic’s affect led to relaxed customer support, are we now getting into an period the place prospects have heightened expectations?
- [06:56] What position do you see velocity taking part in in at this time’s market?
- [09:06] May you share a case the place an organization sought your help in reworking their buyer expertise?
- [13:13] Have you ever encountered cases the place prospects have been keen to pay extra for distinctive service?
- [15:10 What are the best strategies for fixing a poor customer experience?
- [17:56] How can somebody start to determine and tackle gaps of their buyer expertise?
- [19:52] What position will A.I. play in shaping the way forward for customer support and expertise?
- [21:19] The place can our listeners join with you and discover your work additional?
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This episode of the Duct Tape Advertising and marketing Podcast is dropped at you by the DeskTeam360
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