800.com Assessment – The Good and Unhealthy for 2023

Whenever you want inbound phone capabilities that will help you seem like a bigger skilled firm to prospects, the 800.com enterprise telephone quantity service could ship the options you want.

With 800.com, you possibly can choose your required telephone quantity amongst native numbers, toll-free numbers, and even vainness numbers. It has plenty of different options out there, too, similar to serving to you run SMS advertising campaigns. Let’s break down whether or not this service can do what it guarantees in our evaluation under.

800.com: The Good and the Unhealthy

The 800.com service provides you fast entry to a toll-free phone quantity to serve your prospects. You even have entry to plenty of calling options which are helpful for an organization that’s on the go, similar to name recording, screening, and analytics.

Nevertheless, that doesn’t imply 800.com is ideal for each potential subscriber. It has a couple of drawbacks of word, particularly if you’re a bigger firm that offers with complicated issues which want a enterprise phone service to unravel them.

What 800.com Is Good At

Working SMS advertising campaigns: To begin with, 800.com is a particularly fundamental enterprise telephone quantity offering service. Nevertheless, it does have an SMS (brief message service) advertising marketing campaign characteristic. Small enterprise prospects, which is 800.com’s major viewers, will admire having this software out there.

By means of this SMS characteristic, you possibly can arrange blast textual content messages on your buyer base. Delivering info to your prospects this fashion could be an efficient approach to alert prospects of recent promotions, for instance, as most prospects gained’t discover texts too intrusive.

The SMS advertising characteristic lets you create completely different lists of consumers based mostly on their purchasing preferences. Ship messages to a selected checklist of consumers, or each buyer. You can even schedule campaigns forward of time and run them routinely while you select.

Relying on the pricing plan you choose, you’ll have some limitations on the variety of textual content messages you possibly can ship every month. Contact the 800.com gross sales workforce to find out what sorts of caps on textual content messages are going to finest meet your wants.

Affordable costs: The pricing construction for this service is kind of reasonably priced, in comparison with different companies. It’s arduous to seek out different enterprise telephone companies with such a low value given the essential companies you discover right here.

To be honest, most enterprise telephone companies provide a far better set of options than 800.com. This product is made for companies that simply want the fundamentals.

Entry analytics in your calls: 800.com’s name analytics collects information for you, so it’s simple to study fairly a little bit of details about varied points of the calls you might be receiving, together with:

• Name length
• Wait instances
• Name decision charges
• Numbers of calls obtained
• Missed calls

You should use name analytics to find out whether or not your workforce is dealing with inbound calls on the degree you’d like. You then could make choices on the right way to modify the way in which you deal with calls to enhance your degree of efficiency, and even improve your subscription to deal with a better name quantity if vital.

Utilizing analytics, you’re in a position to determine areas the place it’s good to improve your workforce’s coaching. For instance, you might want to extend your staffing at sure instances of the week the place the analytics present that wait instances are too lengthy or that you’re lacking calls.

Make use of automated transcriptions: Generally, you want extra assist deciphering your calls. That’s the place 800.com’s automated name transcriptions could be a massive profit.

By means of the transcription of a name or a voicemail, your workforce can return and confirm issues like contact info for a buyer if the gross sales rep missed it through the reside name.

You can also search the transcripts for particular key phrases, aiding within the seek for previous calls or previous subjects that prospects spoke about most often.

Transcripts are an effective way to assist your gross sales groups throughout coaching classes, too. The supervisor who’s reviewing calls can use the transcription to find out points of the decision that the gross sales rep might enhance on. Then, they will use the decision recording characteristic to return and hearken to that portion of the decision as a coaching train.

Discover telephone numbers within the premium vainness market: Must you favor to license a premium vainness quantity, slightly than counting on the numbers out there by way of fundamental searches at signup, 800.com could be a nice resolution. They provide the skill to pick a selected sample within the telephone quantity’s digits.

These premium vainness numbers are sometimes expensive, a few of that are greater than $2,400 monthly to license. Nevertheless, 800.com’s market has a number of numbers that can be significantly standard or memorable to prospects, similar to these with repeatable digits after the world code or toll-free code.

By means of {the marketplace}, you possibly can seek for patterns in each toll-free and native numbers or set a sure value vary that fits your wants.

Begin utilizing some new numbers nearly instantly: As a part of the signup course of, you possibly can choose the telephone quantity that you just wish to use or you possibly can settle for the telephone quantity that 800.com generates for you. For those who settle for this latter quantity, merely enter your account info and also you’re all carried out.

After you make your fee, it ought to solely take one to 2 hours earlier than you possibly can start utilizing the telephone quantity that 800.com chosen for you. Few low-priced companies could be up and operating that quick.

800.com’s Potential Drawbacks

Vainness numbers aren’t out there instantly: For those who resolve to pick your personal vainness quantity slightly than select the randomly generated one 800.com assigns you, it will probably take three to 5 days to activate the vainness quantity.

You possibly can seek for a particular quantity by spelling a phrase or phrase through the sign-up course of. 800.com then converts the letters of your search to digits, searches to see if any telephone numbers match your request, and makes an alternate suggestion to the same quantity if it isn’t out there.

You even have the choice of bringing your present toll-free quantity to your 800.com subscription. Nevertheless, there’s additionally a delay with this selection. It might probably take a few weeks earlier than you possibly can start utilizing it, in our expertise.

Not made for these with complicated telephone wants: The 800.com service works effectively for individuals who have comparatively fundamental calling necessities or who run their companies on the go. This isn’t a service made for companies that cope with difficult inbound calling conditions.

For inbound calls, 800.com takes the calls going to your chosen toll-free or native quantity and forwards them to your required machine, whether or not that’s a landline or a cellphone.

All the identical, the service just isn’t very best for individuals who obtain a big quantity of calls. There are vital caps on minutes on two of the three pricing plans.

Sure, you should use your current landline system or your cellphone for this service. Nevertheless, there isn’t a choice to order a PBX (Personal Department Alternate) system. It doesn’t have phone conferencing instruments or {hardware}, nor does it provide name queueing or name high quality boosting.

Hidden charges: For those who want a couple of toll-free quantity on the time of signup or after you change into a buyer, you might have to pay an activation price of $25. Moreover, for those who want to add a conceit quantity later, the activation price could also be $35.

Take into account that 800.com usually waives the activation price for the primary toll-free quantity for a brand new buyer. But when, as an example, it’s good to ahead your incoming calls outdoors your nation of origin, you’ll have to pay further for every forwarded name plus a one-time price to set the service up.

You don’t have to signal a contract, so there isn’t a penalty for canceling your service. Nevertheless, for those who cancel after making a fee for an annual subscription to benefit from the low cost, you seemingly is not going to obtain a refund for the unused months of your plan.

800.com Plans and Pricing

The 800.com service presents three pricing plans. They’re distinguished by the variety of minutes you want and the quantity of toll-free telephone numbers you request.

All pricing plans comprise the identical major service options, together with:

• Choices so as to add extensions
• An included fax quantity
• Name recording
• Texting
• Voicemail containers
• Transcription of voicemails
• A number of name forwarding choices
• Name screening
• Name analytics
• API and webhook entry

Must you want extra options, you possibly can contact the 800.com gross sales workforce to construct a personalized plan.

For brand spanking new prospects, 800.com will waive the activation price on your new telephone quantity while you join any plan. Nevertheless, for those who activate a couple of quantity, you’ll have to pay a $25 or $35 price for the additional numbers.

If it’s good to swap plans at any level, merely attain out to customer support. 800.com presents a 30-day a reimbursement assure.

Private

The 800.com Private pricing plan consists of 1,000 minutes of calls monthly and one toll-free quantity.

It prices $19 monthly while you pay the annual plan, for a complete of $228 up entrance. You can also pay $23 monthly for those who favor a month-to-month pricing plan.

This plan works effectively for a small enterprise that has a really low name quantity or for a household that wish to have a toll-free quantity.

Limitless

The Limitless pricing plan presents a limiteless variety of minutes on one toll-free quantity.

You’ll pay $49 monthly for the annual contract, which quantities to a single annual fee of $588. You can also pay $59 month-to-month if that fits your wants.

This plan is right for a small enterprise which will have a excessive name quantity and doesn’t want a cap on minutes.

Professional

The Professional pricing plan locations a 5,000-minute cap on month-to-month utilization. Nevertheless, for those who want extra minutes, you possibly can customise the restrict.

The Professional plan prices $127 monthly for an annual contract, which leads to a $1,524 upfront fee. You can also select to pay month to month at $149 monthly.

This plan’s major profit is that it provides you 5 toll-free numbers. Having a number of distinctive telephone numbers helps your advertising workforce measure the response to sure campaigns and advertising methods.

Ultimate Ideas

It’s a pleasant profit that 800.com provides you all of its major service options in each pricing plan, together with SMS campaigns. There are a couple of potential add-on charges, however fewer than what you’ll discover with another enterprise telephone companies.

For those who solely want the fundamentals on your phone system, 800.com presents a aggressive set of options at an affordable value. A startup, a aspect hustle the place you’re interacting with prospects, or a small enterprise that has small inbound name volumes ought to be capable of use 800.com efficiently. When you’ve got complicated necessities on your inbound calling wants, although, you’ll most likely wish to look elsewhere.