You disregarded the all caps half

For those who see a algorithm that don’t make sense, which might be overly stern, that appeared designed to be offputting as a substitute of useful, it’s doable that the poster is leaving a part of the memo unsaid:

It might be one thing like:

THE LAST CUSTOMER WAS UNFAIR AND UNKIND!

And so the checklist of guidelines to guarantee that this by no means occurs once more, even when the subsequent buyer isn’t like that in any respect.

Or:

WE’RE STILL REELING FROM THE UNEXPECTED THING THAT IS PROBABLY NEVER GOING TO HAPPEN AGAIN, BUT ONE WAY TO DEAL WITH THE TRAUMA IS TO ERECT SIGNIFICANT BARRIERS SO WE’RE SURE IT WON’T HAPPEN AGAIN.

Or:

WE GOT INTO THIS BUSINESS BECAUSE WE THOUGHT WE LOVED BOOKS AND THE PEOPLE WHO BUY THEM, BUT THE REAL REASON IS THAT WE MISTAKENLY THOUGHT WE COULD MAKE A GOOD LIVING WITHOUT ANNOYING PEOPLE BOTHERING US! ESPECIALLY CUSTOMERS AND PEOPLE WHO CAN BRING US CUSTOMERS.

THIS IS MUCH HARDER THAN WE THOUGHT, AND WELL, MAYBE IF WE MAKE A LOT OF RULES, PEOPLE WILL LEAVE US ALONE.

You definitely don’t must put the all caps half in if you publish your guidelines, however it could be useful to put in writing it out to make sure it’s what you actually need to be implying.