KnowledgeOwl Assessment – The Good and Dangerous for 2023

What in the event you had a digital library of useful content material that was simply accessible from wherever, at any time?

KnowledgeOwl gives this, functioning like a private librarian who can assist you create, set up, and handle your entire content material into one streamlined data base.

This software program gives loads of performance, together with the flexibility so as to add tags and set up your content material by way of folders or classes. Whereas it’s a useful instrument for any trade, it’s particularly useful for companies with customer support and HR groups needing a handy solution to pull up related data rapidly.

So let’s dive into the main points of this fashionable data base software program so you’ll be able to determine if it’s best for you and your group.

KnowledgeOwl logo for Crazy Egg KnowledgeOwl review.

KnowledgeOwl: The Good and the Dangerous

Total, KnowledgeOwl is a well-made program that provides a simple answer for managing data. Its means to cater to completely different departments and share data throughout groups makes it a beneficial useful resource.

Nevertheless, no digital instrument is one-size-fits-all, and there are a number of potential downsides to remember as properly.

Let’s break these down so you will get a whole image of KnowledgeOwl.

What KnowledgeOwl Is Good At

Listed here are a number of options that basically make KnowledgeOwl shine compared to different database software program:

Fast setup and user-friendly design: If you wish to begin utilizing KnowledgeOwl as we speak, you will get began just about instantly. The platform’s interface is tremendous simple and straightforward to navigate. It solely takes a couple of minutes to get began, and this system prompts you so as to add particular particulars about your account so you’ll be able to choose the correct plan and settings on your wants off the bat.

Invaluable for small companies: Since KnowledgeOwl costs by the creator and never by the reader base, it’s an especially reasonably priced answer in the event you solely want one or two authors. This makes it a well-liked alternative for freelancers or small companies.

It additionally makes it accessible to non-profits and different organizations with restricted budgets.

Expansive branding customization: KnowledgeOwl makes positive that it’s easy to model your data database in keeping with your model and design wants. You’ll be able to alter the look of your homepage, article, class sections, desk of contents, search, PDFs, and glossary.

This manner, your viewers feels prefer it’s visiting your branded useful resource reasonably than KnowledgeOwl, for a cohesive expertise.

Within the instance from Jackrabbit Applied sciences’ assist heart beneath, you’ll be able to see how the corporate branded its data database to match its aesthetic.

Branded Help Center created with KnowledgeOwl.

Creator and reader customization: It’s simple to manage who reads, posts, or edits articles in your KnowledgeOwl account. You’ll be able to add password safety in order that solely particular folks can entry it, plus you’ll be able to arrange permissions for various authors to manage who posts what.

Having the ability to create a protected space for inside assets can also be a useful function.

Total, it’s tremendous simple to manage who has entry to your organization’s data database. You’ll be able to actually fine-tune this to suit your wants. For instance, you’ll be able to create reader teams, assign particular readers to these teams, and limit entry to solely particular teams.

Somebody who isn’t a member of that reader group for a selected content material class gained’t see that content material class as an choice of their desk of contents. This implies you’ll be able to make sure that the one content material an individual sees is what’s really related for them.

Properly-rounded article editor: This system comes with an in depth editor, which implies you’ll be able to create and refine your content material proper throughout the platform. You don’t want to write down your work elsewhere after which copy it over in the event you don’t have a most popular writing software program.

Listed here are some key options:

  • Add photographs and recordsdata immediately into your articles
  • Edit and replace recordsdata already in your articles
  • Insert hyperlinks to different web sites simply
  • Edit permalinks for higher website positioning
  • Work with anchors for straightforward navigation
  • Add code snippets if wanted
  • Create banners and thumbnails for visible attraction
  • Redirect URLs inside articles
  • Use keyboard shortcuts for quicker modifying
  • Profit from autosave, so that you by no means lose your work
  • Take pleasure in a WYSIWYG (What You See Is What You Get) editor
  • Spell checker for error-free content material
  • The power to collaborate on drafts
  • Auto-save options

This all-in-one editor not solely enhances your writing expertise but additionally offers you full management over how your content material appears and features.

Constructed-in reporting instruments: KnowledgeOwl comes with reporting instruments that may make it easier to to higher perceive how readers are participating together with your data database. Not solely does this can help you see what’s occurring, but it surely offers you insights that make it easier to to higher optimize your content material.

Just a few instruments discovered within the reporting dashboard embody:

  • Article score trackers
  • Article view trackers
  • A capability to trace articles with no views
  • Searches that lead to zero articles
  • Contact type submission monitoring
  • Widget web page monitoring
KnowledgeOwl interface with the dashboard displayed.

There’s additionally a high quality rating that’s calculated together with your information, which displays the variety of views that have been of top quality and helped reply your audiences’ questions.

KnowledgeOwl’s Potential Drawbacks

Whereas KnowledgeOwl is clearly a high-quality program for organizing and managing content material, there are a number of downsides to contemplate as properly:

Limitations on high-level analytics: Whereas built-in reporting can present a fundamental overview of your content material’s efficiency, it falls quick relating to extra intricate analytics. In the event you’re occupied with acquiring detailed insights like:

  • Geographic distribution of views
  • Views segmented by reader group or particular person reader
  • Click on-through charges
  • Occasion-based analytics
  • Browser data

You may need to take into account integrating a third-party analytics instrument for a extra complete evaluation if it’s essential to deeply analyze your data base’s efficiency.

Missing smoothness on the Web Explorer browser: Whereas this cloud-based software program works properly on most browsers, the corporate itself admits that it tends to be a bit finicky in sure browsers.

Most notably, customers have skilled points with Web Explorer 11. Whereas that is simply resolved through the use of one other browser, groups which can be closely reliant on IE might battle with this limitation.

Lack of multilingual assist: At present, KnowledgeOwl doesn’t have a built-in choice for creating content material in a number of languages. The corporate has this on its agenda as a future replace. However within the meantime, you’ll must discover a workaround or use one other instrument if that is a necessary function on your group.

KnowledgeOwl Plans and Pricing

There are three paid plans within the KnowledgeOwl arsenal, together with the Flex, Enterprise, and Enterprise plan. The software program additionally gives a free 30-day trial so you’ll be able to discover this system risk-free.

Three plan options shown for KnowledgeOwl with details on the Flex plan expanded.

Flex plan: Beginning at $79 monthly

Many solopreneurs and lean groups discover that the Flex plan is good for creating and managing a web-based data hub.

This plan permits for one creator (group member) to write down and replace content material as wanted. As a result of KnowledgeOwl costs by the creator and never the reader, there’s no restrict to how many individuals can view your data base.

You may as well customise your data base, handle who can entry it, and determine what they will do as soon as they’re in.

And in the event you ever get caught or need assistance, KnowledgeOwl gives limitless assist. This implies you’ll be able to ship as many emails or schedule as many conferences as it’s essential to get issues sorted. All of this makes the Flex Plan each versatile and complete.

Marketing strategy: Beginning at $299 monthly

The marketing strategy is nice for solopreneurs within the means of scaling, lively small companies, and mid-sized groups in want of precedence options.

It contains every part talked about above, in addition to a number of extra perks on your data database.

The 99.5% uptime SLA (Service Stage Settlement) ensures that the service you’re utilizing is accessible and functioning 99.5% of the time. Consider it as an settlement together with your service supplier making certain your web site or app might be operating easily almost on a regular basis.

Precedence assist means you get assist quicker when you have got an issue or query. You’ll be able to contact the corporate immediately by means of e mail, cellphone, or a built-in widget for direct chat.

Lastly, with the ability to add your personal SSL certificates means you’ll be able to add an additional layer of safety to your web site. This helps preserve any information exchanged in your web site, like bank card numbers or private data, protected from hackers.

Enterprise plan: Beginning at $999 monthly

The Enterprise plan is finest for bigger groups or mid-sized groups which can be increasing choices and programs.

This plan contains all the options from the Flex and Marketing strategy, whereas together with a number of extra options like vendor safety varieties, customized phrases and circumstances (on an annual subscription), and devoted account administration.

Including Extra Authors and Data Bases

Some of the versatile options of KnowledgeOwl is that it permits so that you can add extra authors and data bases to your plan for a flat payment.

The prices are cheap and can help you customise your wants with out paying for greater than you want.

Every extra creator will price you $20 monthly, whereas including an extra data base will price you $40 monthly.

That is useful you probably have a number of departments or merchandise that require their very own data base however don’t need to pay for a completely new plan.

All three of the KnowledgeOwl plans can help you add extra customers and bases, and the whole quantity might be billed on a month-to-month foundation.

Free Trial

Every plan variation gives a free 30-day trial so that you may give this system a attempt. A prolonged trial means that you can deeply dive into the options of KnowledgeOwl and see if it’s match on your firm.

As talked about above, no bank card is required to get began with the software program. This implies you gained’t have to fret about lacking the renewal deadline and getting caught with a recurring cost.

Closing Ideas

KnowledgeOwl is likely one of the prime applications for entrepreneurs and organizations who need to rapidly arrange a lovely and practical data base.

It’s an excellent answer for each inside groups in addition to customer-facing data hubs. And with its a number of customization choices and permissions, you’ll be able to set it as much as do each below the identical plan.

So in case your group is small however rising, KnowledgeOwl is a strong answer to contemplate. And in the event you’re doubtful, their credit-card-free 30-day trial is a low-risk solution to dip your toes within the water and see if it’s match on your firm.


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